How does Composr handle user authentication with external systems like LDAP or HTTP authentication?
Answer
Composr can integrate with LDAP and HTTP authentication, but these features are considered complex and may require programming experience to set up correctly. Both methods allow users to log in to Composr using their existing credentials from the external system, streamlining access and management.
What are the limitations of using a third-party forum driver?
Answer
Using a third-party forum driver can lead to limitations. Custom profile fields of type LONG_TEXT are limited to TEXT length, cookie integration is not officially supported and can be complex, and some forum drivers have specific quirks detailed in the nuances tutorial.
What are the implications of using the "none-forum" driver?
Answer
Using the "none-forum" driver disables or limits many Composr features, including commenting, points, and user interactions. Consider using Conversr instead and restricting access to the forum zone, join module, and personal zone.
How can I integrate my forum visually into my website?
Answer
Composr allows you to integrate your forum visually into your website. Enable "Show forum within website" in the Admin Zone configuration module and update the forum link in your menu to pass through the "forums" embedding module. You may need to adjust CSS to achieve a seamless look.
The forum base URL should be a URL prefix to your forums without a script name. For example, http://forums.example.com is correct, while http://forums.example.com/index.php is incorrect. You can fix this using the config_editor.php script and then clear the Comcode page cache.
Most Composr resources with commenting enabled create comment topics in the configured comment forum. If the forum uses BBCode, Comcode features not supported by BBCode may not display correctly. Moderate comments from the forum as you would any other topic.
It's not easy to switch forums after installing Composr. The member and usergroup IDs referenced by Composr would lose their association. Check the "Importing data into Composr" tutorial for more information on this.
Conversr is Composr's built-in forum system. It offers seamless integration, allowing you to use Comcode for forum posts, a unified Admin Zone, shared themes and templates, and innovative features like Private Topics and in-post whispers. Using a third-party forum can be clunky and may lead to maintenance headaches.
Composr supports several forum drivers, including Invision Board, phpBB, myBB, vBulletin, Burning Board, and Simple Machine Forum. If your forum is not listed, professional developers can add support. Composr also provides converters for migrating from these forums to its own forum system, Conversr.
How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
All times in Composr statistics are displayed according to the configured website time zone, regardless of visitor or user account time zones. While this is a limitation due to pre-computation, some graphs displaying hourly stats and country filtering offer insights into local times for manual analysis.
What are the limitations of pre-computed statistics in Composr?
Answer
Pre-computed statistics introduce certain limitations:
Filtering constraints: Limits filtering options to those incorporated in the data structure.
Historical data limitation: To maintain site stability, statistics older than 31 days aren't pre-processed. This may lead to data gaps if the system scheduler malfunctions or statistical data is manually deleted.
KPIs (Key Performance Indicators) are specific measurements selected for marketing analysis. In Composr, time-series graphs can be added as KPIs. They offer several benefits:
Quick reference: Available on the Admin Zone dashboard staff checklist.
Target setting: Allows setting targets against KPIs, visualized on graphs and in overview summaries.
Notifications: Staff members receive regular notifications regarding target achievement status.
Tracking codes help you identify the sources driving user sessions to your website or associate specific split testing variations with users. Composr offers integrated referral tracking through various means:
URL parameter: The _t URL parameter can contain any custom tracking code, automatically registered by the stats addon.
Recommend addon: This addon automatically includes tracking codes for the referral source, referring member, and the referred page.
Member joining: When a referred member joins, the referring member receives points and a friend request.
Referrals addon: Allows manual tracking code input upon joining and facilitates a referrer reward system.
Stats addon: Generates graphs of tracking codes, including conversion rate measurements.
User lookup tool: Allows checking if a user accessed the site via a tracking code.
Tempcode integration: Inject tracking codes into Tempcode using symbols like {$SET_TRACKING_CODE,some code} or {$SPLIT_TEST,some code,some other code}.
