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Composr CMS: Content management meets social mediaComposr CMS: Content management…

Composr CMS: Content management meets social media

Earth & Sky

Earth & Sky

Legends of Nor'Ova

Legends of Nor'Ova

PDStig, LLC

PDStig, LLC

supertilted.com

supertilted.com

Saving Wallden

Saving Wallden

Newest 10 Entries

Question What is Wiki+?
Answer Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.

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Question Are there other Composr features helpful for support?
Answer Yes, features like:
  • Staff-only replies in the Support Ticket system enable private communication among support staff.
  • Notifications for new tickets, replies, or feedback ensure timely responses.
  • Blocks like main_contact_us provide a simplified front-end for ticket creation.
  • Forum moderation tools help manage support discussions effectively.

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Question Can I integrate a dedicated issue management system with Composr?
Answer While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.

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Question How can I restrict access to the support system to specific users?
Answer Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests.

You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.

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Question What are Post Templates and how are they beneficial for support?
Answer Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by:
  • Providing quick responses to common questions.
  • Ensuring consistency in staff responses.
  • Saving time and effort for staff.

Post Templates can be configured to be the default post in specific forums or restricted to certain user groups.

Go to Admin Zone > Structure > Forums > Post Templates.

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Question How does Composr handle email integration for support?
Answer Composr can integrate with email for ticket management, assuming certain requirements are met:
  • PHP IMAP extension installed.
  • Functional PHP mail command (local SMTP server or configured Windows SMTP settings).
  • Active system scheduler (Cron).

With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.

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Question How can I categorize and prioritize support requests?
Answer Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.

Discussion Forums: Create dedicated subforums for different support categories or priority levels.

Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.

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Question What are the advantages of using the Support Ticket system over the Discussion Forums?
Answer While both systems can be used for support, the Support Ticket system provides advantages like:
  • Separating replies into individual tickets.
  • Ticket assignment to specific staff members.
  • Tracking who has read a ticket.
  • Private replies between staff members.
  • Filtering tickets by type.
  • Automatic ticket creation, unlike manually creating forum topics.
  • Conflict detection when multiple staff are working on the same ticket.
  • Real-time alerts and display updates upon ticket replies.

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Question How can Composr be used as a support desk tool?
Answer Composr offers three main systems for providing online support:

1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.

2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.

3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.

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Question How can I access the raw data behind the statistics graphs?
Answer Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.

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Top 10 Entries

Question What are redirects and how can I use them for subsites?
Answer Redirects let you create custom URL paths that point to different zones and pages within your site.

Examples:
  • Sharing modules across zones: Create a redirect to make a module in one zone appear in another.
  • Creating shortcuts: Use a redirect to point a short URL to a longer, more complex URL.
  • Moving pages: Use a redirect to ensure old links still work after moving a page to a new location.

Go to Admin Zone > Structure > Redirects.

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Question What are virtual roots and how do I use them?
Answer Virtual roots let you make a sub-category within a Composr module (e.g., downloads) appear as the top-level category. This is useful for creating separate "databases" of content for different subcommunities.

To create a virtual root:
  • Enable "Virtual root links" in the Admin Zone > Setup > Configuration > Feature options > Advanced.
  • Navigate to the desired category while logged in as staff.
  • Click the rightmost link in the breadcrumbs (it will be an anchor for virtual root creation).
  • Use the resulting URL in your menus to link to the "virtualized" category.

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Question Can I have subsites and subcommunities within a single Composr installation?
Answer Yes, Composr offers various tools to create subsites and subcommunities within a single installation:
  • Zones: Create separate sections under different URLs with their own pages and content.
  • Redirects: Make modules appear in different zones without actually moving them.
  • Categories & Virtual Roots: Organize content like galleries, downloads, and catalogs into sub-trees that appear as separate entities.
  • Usergroups & Permissions: Group members into subcommunities and control their access to specific content.
  • Themes: Customize the look of different zones.

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Question What is the difference between a central site and a satellite site in an M.S.N.?
Answer The central site hosts the shared forum, member database, and netlink system. It is the core of your M.S.N.

Satellite sites are the additional websites within your network. They connect to the central site for member information and forum access.

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Question What are the advantages and disadvantages of using an M.S.N.?
Answer Advantages:
  • Full control: You have complete control over each site's settings and content.
  • Administrative separation: Managing staff and content for each site is more organized.
  • Special M.S.N. features: Composr provides specific features like the 'netlink' system for easy navigation between network sites.

Disadvantages:
  • Configuration and maintenance: Setting up and maintaining multiple sites can be more complex.

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Question What is a multi-site network (M.S.N.) in Composr?
Answer An M.S.N. allows you to run multiple Composr websites (installations) that share a common forum and member database. It's ideal for website networks with shared communities but segmented content, staff, or branding. In essence, members who join one site automatically have accounts on all sites within the network.

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Question What are the key classes and utilities provided by Composr Mobile SDK?
Answer CMS SDK provides several classes with utility functions mirroring PHP and Composr APIs, including:
  • CMS_Arrays: Array operations (e.g., implode, explode, list_to_map).
  • CMS_Strings: String manipulation (e.g., strip_tags, html_entity_decode, strpos).
  • CMS_Langs: Localization functions (e.g., do_lang).
  • CMS_Preferences: User preference management.
  • CMS_Timestamps: Timestamp functions (e.g., get_timezoned_date_time, time).
  • CMS_HTTP: Web service interactions (e.g., rawurlencode, json_decode, http_get_contents).
  • CMS_Users: User data and permission checks (e.g., has_page_access, is_staff).
  • CMS_Flow: App flow control (e.g., access_denied, attach_message).
  • CMS_Forms: Form building and management.
  • CMS_Database: SQLite database access and manipulation.
  • CMS_Notification: Push notification handling.
  • CMSNetworkManager: Network request execution and response handling.

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Question How do I set up Composr Mobile SDK in my iOS and Android projects?
Answer iOS (Xcode):
  • Create a new project or open an existing one.
  • Add a Prefix Header file (.pch) if you don't have one, following the provided instructions.
  • Add required frameworks to your project's Build Phases.
  • Add the CMS SDK to your project, then remove references to unwanted files.
  • Set the header search path to the CMS SDK folder in build settings.
  • Add a compiler option for the JsonKit library.
  • Import CMS_SDK.h in your .pch file.

Android (Eclipse):
  • Create a new project or open an existing one.
  • Import CMS SDK into your workspace as an Android project.
  • Ensure "Is Library" is checked in the CMS SDK's "Android" properties tab.
  • Add CMS SDK as a dependent library in your project's properties.
  • Clean and rebuild your project.

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Question What are some key concepts related to mobile app development with Composr?
Answer Essential concepts include:
  • SDK (Software Development Kit): An API implementation, typically as a library.
  • API (Application Programming Interface): A set of rules for software interaction.
  • JSON (JavaScript Object Notation): A common language for structured data transfer over REST.
  • REST (Representational State Transfer): An architectural style for web services.
  • Push notification: A notification sent to a mobile device.

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Question What other approaches exist for mobile integration with Composr?
Answer Other approaches, in various stages of development, include:
  • Tapatalk: A third-party forum app with an official Composr addon, offering a high-quality "out-of-the-box" Composr app experience.
  • Further Composr Mobile SDK development: Plans and issues relating to the SDK's evolution can be found on the Composr tracker, driven by commercial projects and feature sponsorship.

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