Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.
Can I integrate a dedicated issue management system with Composr?
Answer
While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.
How can I restrict access to the support system to specific users?
Answer
Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests.
You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.
How does Composr handle email integration for support?
Answer
Composr can integrate with email for ticket management, assuming certain requirements are met:
PHP IMAP extension installed.
Functional PHP mail command (local SMTP server or configured Windows SMTP settings).
Active system scheduler (Cron).
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.
How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
What is rate limiting and how can I enable it in Composr?
Answer
Rate limiting prevents server overload by restricting the number of requests allowed from a single IP address within a specific timeframe. To enable Composr's built-in rate limiting, add the following to your _config.php file:
Static caching drastically improves performance by serving pre-generated pages to bots and guests. This works because these users typically don't require dynamic content. To enable it:
Go to the Installation Options editor (yourbaseurl/config_editor.php). You will need your maintenance password.
Activate the static cache option.
Composr intelligently determines what to cache, and you can further control this via options within the Installation Options. Be aware that enabling static caching may disable eCommerce features for guests unless specifically configured.
If you're having issues with notifications, here are some troubleshooting steps:
Check Email Logs: View the email log (Admin Zone > Audit > E-mail queue/log) to see what notifications have been sent.
Use the SU Feature: Impersonate a member using the SU feature (described in the "Testing access and privileges" tutorial) to view their notification settings and confirm they are set up correctly.
Enable Carbon-copy Email: Configure a "Carbon-copy e-mail address" in the configuration settings to receive copies of all outgoing emails, including notifications. This helps you monitor email delivery.
Verify System Scheduler: Ensure the system scheduler is configured correctly if members are not receiving digest emails.
Check Digest Settings: Confirm that "Enable digest notifications" is enabled in the Messages configuration settings.
Review "Safety listing limit": If a notification has too many categories, members might not see the full selection tree. Adjust the "Safety listing limit" in the configuration settings if necessary.
Can I control which notifications members receive?
Answer
Yes, you can control notification settings through two mechanisms:
Notification Defaults: You can set default notification preferences for all members. You can enable or disable specific notifications and choose the delivery method (Admin Zone > Setup > Notification defaults).
Notification Lock-down: You can force members to receive or prevent them from receiving certain notifications (Admin Zone > Setup > Notification lock-down). This allows you to enforce specific notification policies and manage email volume.
What notification options are available to members?
Answer
Members can choose from a wide range of notifications, including:
Content Updates: Notifications for new or updated content, such as news articles, forum posts, and gallery images.
Private Messages: Alerts for new private messages received.
Friend Requests: Notifications for new friend requests.
Administrative Actions: Alerts for actions taken by site administrators, such as account approvals or content moderation decisions.
Members can choose to receive notifications via:
Email: Notifications sent directly to their email address.
Digest Email: Combined summaries of activity sent in batched emails. This requires the system scheduler and the digest e-mails configuration option to be enabled.
Private Topics: Notifications delivered as private forum topics.
SMS: Notifications sent as text messages (requires configuration and incurs costs).
Web Notifications: Real-time alerts displayed within the Composr interface.
Can I share content like news and banners across the M.S.N.?
Answer
Yes, you can share news by placing it on the central site and using RSS blocks on satellite sites to display it. Banners can be shared by adding them to the central site and configuring satellite sites to use the central site's banner.php script.
What are Composr Clubs and how are they useful for subcommunities?
Answer
Clubs are special usergroups in Conversr (Composr's forum system) designed for creating subcommunities. They come with their own dedicated forums and are managed by members, taking pressure off site staff.
Key features:
No special permissions by default, simplifying permission management.
Members can join and leave like regular usergroups.
