Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.
Can I integrate a dedicated issue management system with Composr?
Answer
While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.
How can I restrict access to the support system to specific users?
Answer
Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests.
You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.
How does Composr handle email integration for support?
Answer
Composr can integrate with email for ticket management, assuming certain requirements are met:
PHP IMAP extension installed.
Functional PHP mail command (local SMTP server or configured Windows SMTP settings).
Active system scheduler (Cron).
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.
How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
Gift points are a separate points balance that can only be sent to other members as gifts. They cannot be spent directly or used in escrow transactions.
Gift points are earned daily based on usergroup membership and replenish independently of the regular points balance. When a member sends gift points, they become regular points for the recipient.
Yes, members can send points to each other as a token of appreciation, reward for a service, or as part of an agreement using the Points Escrow system.
Points are typically awarded immediately upon content submission to encourage participation. However, forum posts requiring validation only earn points after approval to deter spam. To further encourage high-quality content, consider using the "awards" addon to reward exceptional contributions.
Can I reward members who use specific browsers or operating systems?
Answer
Yes, Composr allows you to configure bonus points based on browser/platform criteria. You can set bonus points for members using Open Source browsers, specific operating systems, or even those who have enabled privacy features like "Do Not Track" (DNT) or "Global Privacy Control" (GPC).
What's the difference between points balance and rank points?
Answer
Points balance refers to the number of points a member currently has available to spend. This is the 'liquid' currency they can use for various actions.
Rank points represent the total points a member has accumulated throughout their time on the website. These points determine the member's rank, which can grant access to additional privileges and act as a status symbol.
What are cleanup tools in Composr and how do I use them?
Answer
Cleanup tools assist with website maintenance by deleting unnecessary data and optimizing database tables. They are divided into "De-cachers" and "Optimizers". You can access them through:
PHP-Info provides a comprehensive overview of your PHP configuration. You can access it within Composr by navigating to Admin Zone > Tools > PHP-Info / Server Checks.
This page also provides additional useful server information.
What is the purpose of the Health Check feature in Composr?
Answer
The Health Check feature in Composr proactively identifies potential issues that may affect your website's performance, security, and overall health. It performs various checks and alerts you to problems like:
Broken links and forms
Security vulnerabilities
Outdated software versions
Server performance issues
Email configuration problems
The Health Check can be run manually or scheduled to run automatically and send e-mail notifications of results.
How can I use Content Delivery Networks (CDNs) to enhance my website?
Answer
CDNs improve website performance by serving content from geographically distributed servers, reducing latency and server load. You can leverage CDNs for your Composr website by:
Configuring the CDN option in Composr with a comma-separated list of CDN domain names.
Ensuring your files are mirrored on the CDN servers.
Utilizing the CDN_FILTER directive and symbol to control what content is served via CDN.
