Featured Sites: A-Z Index
H
Newest 10 Entries
| Question | What is Wiki+? |
|---|---|
| Answer | Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities. |
| Question | Are there other Composr features helpful for support? |
|---|---|
| Answer | Yes, features like:
|
| Question | Can I integrate a dedicated issue management system with Composr? |
|---|---|
| Answer | While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates. |
| Question | How can I restrict access to the support system to specific users? |
|---|---|
| Answer | Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type. |
| Question | What are Post Templates and how are they beneficial for support? |
|---|---|
| Answer | Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by:
Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates. |
| Question | How does Composr handle email integration for support? |
|---|---|
| Answer | Composr can integrate with email for ticket management, assuming certain requirements are met:
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling. |
| Question | How can I categorize and prioritize support requests? |
|---|---|
| Answer | Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used. |
| Question | What are the advantages of using the Support Ticket system over the Discussion Forums? |
|---|---|
| Answer | While both systems can be used for support, the Support Ticket system provides advantages like:
|
| Question | How can Composr be used as a support desk tool? |
|---|---|
| Answer | Composr offers three main systems for providing online support: 1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support. 2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities. 3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content. |
| Question | How can I access the raw data behind the statistics graphs? |
|---|---|
| Answer | Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools. |
Top 10 Entries
| Question | How does Composr handle color contrast for accessibility? |
|---|---|
| Answer | Composr is designed with high graphic standards that aim to avoid poor color contrast in the default theme and Theme Wizard. But it is not perfect, especially for dark mode themes. Webmasters are still responsible for ensuring sufficient contrast in their own content and in custom themes. |
| Question | How do I provide text equivalents for images and multimedia in Composr? |
|---|---|
| Answer | Composr's web standards checker ensures that alternative text (using the "alt" attribute) is provided for images. It will warn if any images do not contain alt text. For multimedia, webmasters are responsible for providing captions and auditory descriptions either in the multimedia itself, on the description of the media, or uploaded as a caption file. |
| Question | How can I make sure my Composr website is accessible? |
|---|---|
| Answer | Enable the web standards checker in Composr while editing templates. Also do the same when previewing edited or new Comcode pages. Use the provided accessibility options in the Admin Zone to customize the webmaster experience according to your accessibility needs. Follow the webmaster concerns outlined in the "Helping improve site accessibility for disabled users" tutorial. Regularly test your website using third-party accessibility validation tools such as the WAVE Web Accessibility Evaluation Tool or the AChecker. |
| Question | What accessibility features are built into Composr? |
|---|---|
| Answer | Composr has an inbuilt web standards checker that helps ensure compliance with accessibility guidelines. Composr provides automatic sitemap generation functionality, a default sitemap page, and an advanced menu editor to manage navigation. Composr supports ARIA (Accessible Rich Internet Applications), which helps make dynamic content accessible. Composr includes options in the Admin Zone to fine-tune the webmaster experience for specific accessibility requirements. |
| Question | Does Composr comply with accessibility standards? |
|---|---|
| Answer | - Yes, Composr complies with the highest level of the WCAG (version 1.0 at the time of writing), level 3. - Composr also meets Section 508 guidelines, XHTML and CSS specifications, and the highest level of ATAG. - Composr conforms to these standards throughout, from user-facing screens to administrator interfaces. |
| Name | Patrick Schmalstig |
|---|---|
| Photograph |  |
| Title / Role | Lead Developer |
| Contributions / Notes | Joined Chris Graham behind the scenes in the development of Composr CMS in 2016. Took on the lead developer role in 2023 when Chris Graham stepped back to attend to his new lifestyle changes. Spearheaded the development of Composr CMS v11 and the new website, Composr.app. Formed the company PDStig, LLC to take on professional support and development for Composr CMS users especially after the discontinuation of ocProducts, Ltd. |
| Links |
| Name | Jim Davidson |
|---|---|
| Title / Role | contributor |
| Contributions / Notes | written many tutorials via Arvixe |
| Name | Chris Warburton |
|---|---|
| Title / Role | developer for ocProducts |
| Contributions / Notes | Made some key contributions to ocPortal |
| Name | Haydn Maidment |
|---|---|
| Title / Role | project manager for ocProducts |
| Contributions / Notes | None available |
| Name | Steve Jarvis |
|---|---|
| Title / Role | project manager for ocProducts |
| Contributions / Notes | Wrote many tutorials via Arvixe |