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Newest 10 Entries
| Question | Can I integrate a dedicated issue management system with Composr? |
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| Answer | While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates. |
| Question | How can I restrict access to the support system to specific users? |
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| Answer | Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type. |
| Question | What are Post Templates and how are they beneficial for support? |
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| Answer | Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by:
Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates. |
| Question | How does Composr handle email integration for support? |
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| Answer | Composr can integrate with email for ticket management, assuming certain requirements are met:
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling. |
| Question | How can I categorize and prioritize support requests? |
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| Answer | Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used. |
| Question | What are the advantages of using the Support Ticket system over the Discussion Forums? |
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| Answer | While both systems can be used for support, the Support Ticket system provides advantages like:
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| Question | How can Composr be used as a support desk tool? |
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| Answer | Composr offers three main systems for providing online support: 1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support. 2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities. 3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content. |
| Question | How can I access the raw data behind the statistics graphs? |
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| Answer | Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools. |
| Question | How are time zones handled in Composr statistics? |
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| Answer | All times in Composr statistics are displayed according to the configured website time zone, regardless of visitor or user account time zones. While this is a limitation due to pre-computation, some graphs displaying hourly stats and country filtering offer insights into local times for manual analysis. |
| Question | What are the limitations of pre-computed statistics in Composr? |
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| Answer | Pre-computed statistics introduce certain limitations:
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Top 10 Entries
| Question | How do I change my website's logo? |
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| Answer | You can change your site's logo manually or by using the Logo Wizard. To change it manually, go to Admin Zone > Style > Themes. Choose "logo/-logo" from the dropdown list, which represents the logo for the Welcome Zone and any zone without a specific logo. Replace the current image by uploading a new .jpeg, .gif, or .png file. Ensure that the 'Name' field remains unchanged. |
| Question | What are Composr addons and how do I manage them? |
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| Answer | Composr is built using a series of addons that provide different functionalities. All "bundled" addons are installed by default. Once you are familiar with Composr, it's recommended to remove any bundled addons you don't need to simplify your site and prevent accidental exposure of unconfigured features to visitors (the Setup Wizard can also uninstall these addons based on your preferences). You can manage addons by navigating to Admin Zone > Structure > Addons. Uninstalled addons are archived and can be restored later, but any associated data will be permanently lost. Composr also offers non-bundled addons. These addons are not bundled because they are not considered mainstream, rely on third-party services, haven't been vetted to Composr standards, or don't fully conform to those standards. You can install non-bundled addons by going to Admin Zone > Structure > Addons, scrolling to the bottom and clicking "Import non-bundled addon(s)". You will need to browse to the addon file and click the import button. Once imported, review the warnings and proceed to install the addon. You can also download and import addons from this website under the Downloads section. |
| Question | What are some of the default Comcode pages in Composr? |
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| Answer | Composr includes several default Comcode pages, each serving a specific purpose:
Remember that you can edit these default pages or create entirely new ones to tailor your site's content to your specific needs. |
| Question | How do I hide a Comcode page from the sitemap? |
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| Answer | If you want to prevent a Comcode page from appearing in your sitemap, you can simply prefix its name with an underscore (_). For example, pages named "_test" or "_example" would be excluded from the sitemap. Note that this generally does not hide the page from your site itself (to do that, use the validation addon to turn validated to "OFF" for the pages); it only hides them from the sitemap / search engines. |
| Question | Can I organize Comcode pages in a hierarchical structure? |
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| Answer | Yes, Composr allows you to simulate a hierarchical structure for your Comcode pages using multi-part paths in the page monikers. By editing the page monikers to include slashes (e.g., "about/team"), you can create a virtual directory structure within a single zone, enhancing your site's organization and navigation. |
| Question | How do I embed content from other modules into a Comcode page? |
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| Answer | You can use various blocks to embed content from different modules:
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| Question | What is the difference between blocks and boxes in Composr? |
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| Answer | While both terms may seem similar, they have distinct meanings in Composr:
In practice, blocks often place their content within a box, but this isn't a requirement / standard. |
| Question | Can I customize the appearance of blocks? |
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| Answer | Yes, you can customize the appearance of blocks by editing the associated templates and CSS. Each block typically has a corresponding template file (e.g., BLOCK_MAIN_NEWS.tpl for the main_news block) that controls its HTML structure. You can modify this template to change the layout and styling of the block's output. An easy way to do this is through the template editor in Admin Zone > Style > Themes, and click edit templates for the relevant theme. |
| Question | How do I add dynamic content to my Comcode pages? |
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| Answer | Composr utilizes "blocks" to embed dynamic content and functionality within Comcode pages. These blocks can range from displaying recent forum posts to showing information about the logged-in user. To add a block, you can use the "block construction assistant" accessible via a button above the editor. This tool provides a user-friendly way to:
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| Question | How do I create a new Comcode page? |
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| Answer | Composr provides two easy ways to create a new Comcode page: Method 1: Direct URL Entry Type the desired URL of your new page into your browser's address bar. Since the page doesn't exist yet, Composr will present you with a 404 error and a link to create it. Click the link to open the Comcode page editor. Method 2: Admin Zone Navigate to Admin Zone > Content > Pages (Comcode pages). Scroll down to the list of existing pages and enter the name of your new page using the ":" (page-link) format. For example, a new page in the Welcome zone named "about" would be entered as ":about", or a new page in the "site" zone named "foobar" would be entered as "site:foobar". |