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Newest 10 Entries

Question	What is Wiki+?
Answer	Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.

Question	Are there other Composr features helpful for support?
Answer	Yes, features like: Staff-only replies in the Support Ticket system enable private communication among support staff. Notifications for new tickets, replies, or feedback ensure timely responses. Blocks like main_contact_us provide a simplified front-end for ticket creation. Forum moderation tools help manage support discussions effectively.

Question	Can I integrate a dedicated issue management system with Composr?
Answer	While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.

Question	How can I restrict access to the support system to specific users?
Answer	Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.

Question	What are Post Templates and how are they beneficial for support?
Answer	Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by: Providing quick responses to common questions. Ensuring consistency in staff responses. Saving time and effort for staff. Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates.

Question	How does Composr handle email integration for support?
Answer	Composr can integrate with email for ticket management, assuming certain requirements are met: PHP IMAP extension installed. Functional PHP mail command (local SMTP server or configured Windows SMTP settings). Active system scheduler (Cron). With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.

Question	How can I categorize and prioritize support requests?
Answer	Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.

Question	What are the advantages of using the Support Ticket system over the Discussion Forums?
Answer	While both systems can be used for support, the Support Ticket system provides advantages like: Separating replies into individual tickets. Ticket assignment to specific staff members. Tracking who has read a ticket. Private replies between staff members. Filtering tickets by type. Automatic ticket creation, unlike manually creating forum topics. Conflict detection when multiple staff are working on the same ticket. Real-time alerts and display updates upon ticket replies.

Question	How can Composr be used as a support desk tool?
Answer	Composr offers three main systems for providing online support: 1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support. 2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities. 3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.

Question	How can I access the raw data behind the statistics graphs?
Answer	Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.

Top 10 Entries

Question	What are "breadcrumbs," and how can I customize them?
Answer	Breadcrumbs are a navigation aid that shows the user their current location within the website's hierarchy. In Composr, breadcrumbs are customizable through an XML file. You can override default breadcrumbs using "match-keys" to target specific pages and define the desired breadcrumb structure. This allows you to adjust the breadcrumb trail to better match your website's organization. To edit, go to Admin Zone > Structure > Configure breadcrumb overrides.

Question	How can I control which panels are displayed on specific pages?
Answer	Panels are the areas around your main content area where you can place menus, blocks, and other dynamic elements. You can control panel visibility using display rules within your panel's Comcode: `{+START,IF,{$NEQ,{$PAGE},example_page_1,example_page_2,example_page_3}} ... panel content ... {+END}` This example prevents the panel from showing on pages named "example_page_1," "example_page_2," and "example_page_3."

Question	What is a "page-link," and how does it differ from a URL?
Answer	A page-link is a Composr-specific way to reference a page or screen within your website. It's a simplified, local representation of a URL, independent of the URL scheme you might be using. For example, the page-link `site:downloads:browse:10` points to the download category with ID 10 in the site zone. This page-link remains consistent even if your URL scheme changes the way URLs are structured. Page-links also do not consider monikers, so if a URL moniker changes, page-links will stay the same. This is a powerful feature as you can use the Comcode `[page="page-link"]Page title[/page] tag to generate URLs of local content. And these will always work regardless of URL scheme or moniker.`

Question	How do menus work in Composr, and can I customize them?
Answer	Composr has a flexible menu system that can be customized to your needs. Default Menu: Generated automatically from the Sitemap, reflecting the structure of your content. Editable Menus: You can create and fully customize these menus, adding links to specific content or external websites. Menus can be added to panels (sidebars, headers, footers) or embedded directly within Comcode pages. The menu editor provides tools for adding branches, setting captions, tooltips, and URLs, and even defining context-sensitive behavior using "match-keys."

Question	What are "zones" in Composr, and what are they used for?
Answer	Zones are like sub-sites within your Composr website. They provide a way to organize content and apply different settings, like permissions, themes, and navigation. Some default zones include: Welcome Zone: The initial landing page, often used for login/signup. Site Zone: Your main website content, with features for viewing, submitting, editing, and deleting content on the member level. Admin Zone: For site administrators to manage the website. Content Management Zone: Where content is added, edited, and deleted, typically by site staff. Forum Zone (if using Conversr): Houses the forum section of your site.

Question	What are the different ways to control access in Composr?
Answer	Composr offers a robust permission system with various methods for controlling access: Zones, Pages, and Categories: Control which usergroups can view specific zones, pages, and categories (permissions). Admin Zone > Security > Permissions Tree Editor, or on the UI for the Zone / Page / Category. Global Privileges: Define permissions for actions like using advanced Comcode or bypassing the word filter, applicable across the entire site. Admin Zone > Security > Global privileges Module/Page Overrides: Tailor privileges for particular content types by overriding them on the controlling module or page. Admin Zone > Security > Permissions Tree Editor [> Content permissions] Category Overrides: Modify privileges for specific categories, allowing fine-grained control over actions within those categories. Admin Zone > Security > Permissions Tree Editor Match-key Permissions: Implement ad-hoc access control based on specific match-keys, offering flexibility beyond traditional permission structures. Admin Zone > Security > Match-key page restrictions

Question	What happens when I add a new usergroup to a third-party forum integrated with Composr?
Answer	If you are not using Conversr as your forum, Composr won't automatically assign any permissions to the new usergroup. To rectify this, you can use the "Absorb usergroup-permissions" feature in the Admin Zone. This tool allows you to copy the permissions from an existing usergroup to the newly created one, ensuring consistent access and functionality.

Question	What are some security considerations regarding super-moderators and super-administrators?
Answer	While super-moderators have extensive access to manage your site, certain sensitive privileges are reserved for super-administrators. This includes the ability to impersonate other users, execute arbitrary code, and view private content. These restrictions help prevent potential privilege escalation and ensure the overall security of your website. Exercise caution when granting super-moderator status and trust only reliable individuals.

Question	What are some useful tools for debugging permission issues?
Answer	Composr provides a couple of tools to help pinpoint permission problems: FirePHP: This browser add-on allows you to view detailed logs of permission checks performed by Composr. By analyzing these logs, you can identify which checks are failing and adjust your settings accordingly. Permission Check Logging: Enable logging of failed permission checks to a file (data_custom/permission_checks.log). This provides a persistent record of permission issues that you can review and troubleshoot.

Question	How can I test if my permission settings are working correctly?
Answer	Composr's "SU" feature allows administrators to temporarily assume the identity of another user, enabling you to experience the site as they would. Simply enter the desired username in the "SU" box in the footer. You can also use "Guest" to browse as an unauthenticated visitor. Remember that using "SU" doesn't accurately reflect online status and retains administrator access to sensitive areas.

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