Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.
Can I integrate a dedicated issue management system with Composr?
Answer
While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.
How can I restrict access to the support system to specific users?
Answer
Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests.
You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.
How does Composr handle email integration for support?
Answer
Composr can integrate with email for ticket management, assuming certain requirements are met:
PHP IMAP extension installed.
Functional PHP mail command (local SMTP server or configured Windows SMTP settings).
Active system scheduler (Cron).
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.
How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
Server issues: Your server might be on a spam blacklist, or there may be problems with your server's reverse DNS or HELO settings.
Content issues: Your email content might trigger spam filters due to factors like an unreasonable image-to-text ratio, broken reply-to addresses, or inconsistent text and HTML versions.
SPF records: Your "Website email address" might be hosted on a different server with an SPF record that doesn't authorize your web server to send emails from that address.
Composr can use either its own SMTP connection code or PHP's built-in SMTP functionality. Using PHP's SMTP settings is generally recommended and can be managed at the server level. However, if your SMTP server requires authentication (which PHP doesn't support natively) or if your server lacks an SMTP server, you'll need to use Composr's SMTP connection code, configurable in the Configuration module.
Composr constructs emails using language strings and templates written in Comcode. It sends emails in both HTML and plain text formats to ensure compatibility with different email clients. To minimize the chance of emails being marked as spam, Composr embeds CSS and images directly into the email instead of linking to them externally.
How can I make my website design more appealing to different thinking styles?
Answer
Different individuals process information differently. Some are more visual, while others are more analytical. To appeal to diverse thinking styles, a website design should incorporate a balance of elements. For instance, using a striking header image coupled with well-structured, informative text can cater to both visual and analytical thinkers. Understanding your target audience and their thinking styles is key to creating a design that resonates with them.
What considerations are necessary when designing for different user levels on a website?
Answer
User levels often necessitate different content or functionalities. For instance, administrators might need access to content creation tools, while regular visitors only view published content. Consider these factors during design:
Visibility: Some elements might need to be hidden or displayed based on user roles (e.g., admin-only links).
Permissions: Design elements and interactive features should reflect the permissions granted to different user levels.
Customization: Consider allowing users to customize their experience based on their preferences and roles.
Remember, a well-designed website should cater to all user levels while maintaining security and a cohesive experience.
How do I make my website theme mobile-friendly in Composr?
Answer
Composr offers several features to optimize themes for mobile:
Mobile mode: You can design separate layouts and CSS styles specifically for mobile devices, which Composr automatically activates when a mobile user visits your site.
Tempcode's 0 symbol: This symbol helps conditionally display content based on whether the user is on a mobile device or desktop.
CSS media queries: By using media queries, you can target specific screen sizes and adjust styles accordingly, making your theme responsive.
Viewport meta tag: This tag controls how the browser scales and displays the webpage on mobile devices, ensuring a properly sized and zoomable experience.
What is responsive design, and why is it essential for mobile devices?
Answer
Responsive design ensures a website adapts seamlessly to different screen sizes, providing an optimal viewing experience across devices, particularly mobile phones and tablets. It utilizes techniques like flexible grids, fluid images, and CSS media queries to adjust layout and content based on screen dimensions.
This is crucial because mobile device usage is significant, and a non-responsive site leads to a poor user experience on smaller screens, potentially driving visitors away.
How can I create a theme pack for release in Composr?
Answer
After designing your theme, go to the admin panel's "Addons" section. You'll find an option to export your current theme as an addon. Composr will package the necessary files into a downloadable archive, ready to be shared with others or submitted to the Composr community for installation on other sites.
