Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.
Can I integrate a dedicated issue management system with Composr?
Answer
While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.
How can I restrict access to the support system to specific users?
Answer
Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests.
You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.
How does Composr handle email integration for support?
Answer
Composr can integrate with email for ticket management, assuming certain requirements are met:
PHP IMAP extension installed.
Functional PHP mail command (local SMTP server or configured Windows SMTP settings).
Active system scheduler (Cron).
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.
How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
What other methods exist for featuring content in Composr?
Answer
Random Quotes: The quotes feature allows you to display a rotating selection of quotes on your site.
Community Billboard (Requires Addon): The Community Billboard addon provides a dedicated space for displaying important announcements or community messages.
Can I display forum content in a prominent way on my Composr site?
Answer
Absolutely! Composr provides several blocks designed for featuring forum content:
News-Style Blocks: side_forum_news, main_forum_news, and bottom_forum_news display forum topics in a news format, ideal for forums used for news posting.
Topic-Focused Block: main_forum_topics showcases recent topics from specific forums, allowing you to highlight active discussions or important announcements.
What is the difference between using the main_awards block and directly selecting content with the main_content block?
Answer
Both blocks can feature content, but they offer different approaches:
main_awards: Provides a structured system for managing featured content through award assignment, archives, and optional point rewards. Requires active management to update award holders.
main_content: Offers direct control over specific content or allows random selection from chosen categories. May require manual updates or adjustments.
How do I feature specific content items on my Composr site?
Answer
You can feature content using various methods:
Blocks: The main_content block allows you to display specific items by content type and ID or randomize content from selected categories.
Awards: Create awards for different content types and assign them to specific items. You can then use the main_awards block to display current award holders. Awards also integrate with points to credit points to award holders. And you can be reminded on the staff checklist to assign a new award every configurable amount of time.
Advanced Embedding: For greater control, use the main_include_module block to embed entire module screens within other content.
Composr includes a bounce filter tool that helps you remove bounced email addresses from your subscriber list. To use this tool, you'll need:
The PHP IMAP extension enabled on your server.
A dedicated folder on your email server to collect bounced emails.
The bounce filter tool scans the specified folder for bounce messages and lets you remove the corresponding addresses from your newsletter list. Composr will also halt attempts sending e-mails to those addresses to help prevent you from getting listed on spam blocklists.
How can I ensure my newsletters comply with data privacy regulations?
Answer
Composr provides built-in mechanisms for compliance:
Unsubscribe links: Newsletters include an unsubscribe link, allowing recipients to opt out of the newsletters.
Global unsubscribe: All Composr emails include a link to a global unsubscribe page (data/unsubscribe.php), letting users unsubscribe from all site emails.
