Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.
Can I integrate a dedicated issue management system with Composr?
Answer
While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.
How can I restrict access to the support system to specific users?
Answer
Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests.
You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.
How does Composr handle email integration for support?
Answer
Composr can integrate with email for ticket management, assuming certain requirements are met:
PHP IMAP extension installed.
Functional PHP mail command (local SMTP server or configured Windows SMTP settings).
Active system scheduler (Cron).
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.
How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
How can I customize Composr without modifying the core files?
Answer
Composr offers a robust override system. Instead of altering the original files, create a parallel structure within _custom directories. For example, to modify site/pages/modules/polls.php, place your customized version in site/pages/modules_custom/polls.php.
The tutorials outline additional information on how to utilise overrides.
How can I embed third-party widgets into my Composr pages?
Answer
Composr supports embedding widgets from various websites, like Google Maps, Vimeo, and YouTube, by simply pasting the URL. For manually embedding widget code, you can paste it into the HTML source view of the WYSIWYG editor or within Comcode html tags if not using the WYSIWYG editor.
What is the difference between blocks and boxes in Composr?
Answer
Boxes are visual elements that provide a container for content, while blocks are functional units that generate and display dynamic content. Although blocks often appear within boxes in the default templates, they are not inherently tied to any visual representation.
Yes, you can style blocks by editing the associated templates and CSS. Templates are typically named after the block they represent. For example, the main_news block uses the BLOCK_MAIN_NEWS.tpl template.
How do I create custom filter forms for my content?
Answer
The main_content_filtering block can help you generate filter forms automatically. You can use it to create a default form and then customize the generated Filtercode string to refine the filtering options. Once satisfied, you can either continue using the block or extract the HTML and modify it further.
Where can I use Filtercode and Selectcode in Composr?
Answer
Filtercode is supported in various blocks, such as main_multi_content, main_gallery_embed, and main_cc_embed. It's also actively used in modules like catalogues, downloads, galleries, members, and news.
Selectcode is supported in blocks and Comcode tags that explicitly mention it, including the main_multi_content block and the if_in_group Comcode tag.
What is the difference between Filtercode and Selectcode?
Answer
Filtercode is used for querying content based on properties and values, while Selectcode is used for directly specifying a list of IDs or categories to include or exclude. Filtercode offers more complex filtering options, while Selectcode is more straightforward for simple selections.
Composr provides two filtering systems: Filtercode and Selectcode.
Filtercode is used for selecting content based on defined filters, such as field values, ratings, or keywords. It utilizes a syntax of comparisons, separated by commas, where each comparison specifies a field and a matching condition.
Selectcode is a simpler syntax for specifying a list of IDs or categories to include or exclude from the results. It uses a comma-separated list of match-specifier tokens, such as individual IDs, ranges, or wildcard characters.
What are blocks in Composr and how can I use them?
Answer
Blocks are dynamic elements that can be inserted into Comcode pages to add interactive and data-bound functionality to your website. They are essentially reusable components that automatically generate content, such as recent forum posts or information about the logged-in user.
You can add blocks to your pages using the block construction assistant, which allows you to select from a list of available blocks, set their parameters, preview them, and generate the necessary Comcode.
