Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.
Can I integrate a dedicated issue management system with Composr?
Answer
While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.
How can I restrict access to the support system to specific users?
Answer
Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests.
You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.
How does Composr handle email integration for support?
Answer
Composr can integrate with email for ticket management, assuming certain requirements are met:
PHP IMAP extension installed.
Functional PHP mail command (local SMTP server or configured Windows SMTP settings).
Active system scheduler (Cron).
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.
How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
How do I set the correct file permissions for Composr?
Answer
If you're using the quick installer, it will handle file permissions automatically. On a suEXEC-style server, default permissions (744 for directories and 644 for files) are usually sufficient. However, _config.php should have 600 permissions for security.
Without suEXEC, specific directories (e.g., caches, uploads) and files (e.g., _config.php) require 777 (full access) or 666 (read/write) permissions. The fixperms.php script can automate this process on Linux and Windows.
What are the prerequisites for installing Composr?
Answer
Before installing Composr, ensure your web host meets the minimum requirements. Familiarize yourself with your web host's control panel (e.g., Plesk, cPanel), which you'll use to manage databases, subdomains, and other settings. Gather your SFTP/FTP credentials (hostname, username, password), usually emailed upon signup. Set up a MySQL database and note its details: hostname (often 'localhost'), username, password, and database name. Ensure the database user has full read/write/administer access to the database.
What tools are available for debugging Composr code?
Answer
Composr offers a code quality checker addon that helps identify various types of errors, including parser errors, run-time errors, and logical errors. This tool can significantly reduce debugging time and enhance code reliability. It is available through the testing_platform addon.
Composr emphasizes clean, well-structured code with a focus on readability and maintainability. Key standards include proper indentation, consistent use of comments, and clear function headers with type definitions. Remember: beautiful code leads to better functionality and collaboration!
The Code Editor is a web-based tool for editing Composr code files directly on the server. It requires password authentication and automatically manages overrides within _custom directories.
Composr allows exporting addons as TAR files, containing all necessary files and an addon.inf file for metadata. You can import these addons to share and reuse them across different Composr installations.
To do this, make your necessary files for the addon in the Composr installation, and then go under Admin Zone > Structure > Addons > Export addon. You can select the relevant files for the addon, provide information about the addon, and then download the TAR file (which can then be imported on other Composr sites).
