Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.
Can I integrate a dedicated issue management system with Composr?
Answer
While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.
How can I restrict access to the support system to specific users?
Answer
Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests.
You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.
How does Composr handle email integration for support?
Answer
Composr can integrate with email for ticket management, assuming certain requirements are met:
PHP IMAP extension installed.
Functional PHP mail command (local SMTP server or configured Windows SMTP settings).
Active system scheduler (Cron).
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.
How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
The forum base URL should be a URL prefix to your forums without a script name. For example, http://forums.example.com is correct, while http://forums.example.com/index.php is incorrect. You can fix this using the config_editor.php script and then clear the Comcode page cache.
Most Composr resources with commenting enabled create comment topics in the configured comment forum. If the forum uses BBCode, Comcode features not supported by BBCode may not display correctly. Moderate comments from the forum as you would any other topic.
It's not easy to switch forums after installing Composr. The member and usergroup IDs referenced by Composr would lose their association. Check the "Importing data into Composr" tutorial for more information on this.
Conversr is Composr's built-in forum system. It offers seamless integration, allowing you to use Comcode for forum posts, a unified Admin Zone, shared themes and templates, and innovative features like Private Topics and in-post whispers. Using a third-party forum can be clunky and may lead to maintenance headaches.
Composr supports several forum drivers, including Invision Board, phpBB, myBB, vBulletin, Burning Board, and Simple Machine Forum. If your forum is not listed, professional developers can add support. Composr also provides converters for migrating from these forums to its own forum system, Conversr.
What are the PHP requirements for running Composr?
Answer
Composr requires PHP 7.2 or higher, but versions not officially supported by PHP developers are discouraged. The maximum tested version is PHP 8.3.
Required PHP extensions:
GD2 (gd) with PNG and JPEG support
MySQL extension (mysqli or pdo_mysql)
XML extension (xml)
Multibyte String (mbstring)
cURL extension (curl)
JSON support (usually available by default)
Sodium (libsodium)
ZIP extension (zip) if ZIP file support is needed
Additional recommendations:
posix extension for permission checks
zlib extension for faster upgrades, compressed backups, and page compression
ctype extension for slightly faster performance
IMAP extension (imap) for managing newsletter bounces
OpenSSL extension (openssl) for encrypted CPFs, DKIM, and SSL certificate expiry checks
Pspell (pspell) or Enchant (enchant) extensions for spell checking
Ensure the following PHP settings are configured:
File upload size limit of at least 5MB (or higher as needed)
Maximum execution time of at least 30 seconds
Memory limit of at least 128MB
The installer will warn you if any critical functions have been disabled via disable_functions or other PHP modifications. Avoid web hosts that heavily restrict standard PHP functionality.
To uninstall Composr, access the uninstall.php file in your web browser, enter your administrator password, and follow the prompts to remove the database data. Afterward, you can safely delete the Composr installation directory.
What are the recommended web hosting options for Composr?
Answer
Choosing a web host is crucial. Avoid the cheapest options and look for hosts with recent positive reviews and minimal credible complaints. Ensure they meet Composr's requirements, including adequate disk space, no restrictive file size limits, and support for required PHP extensions.
Composr is compatible with various hosting control panels like Plesk and cPanel, and works on Windows, Linux, or Mac OS servers.
Yes, you can install Composr on a Windows desktop using software packages like WampServer, XAMPP, EasyPHP, or ampps for simplified setup. Alternatively, you can manually install Apache, PHP, and MySQL, following the instructions provided in the respective documentation. Remember to configure file permissions appropriately and ensure the webserver isn't accessible from outside your network.
