Featured Sites: A-Z Index

H

Composr CMS: Content management meets social mediaComposr CMS: Content management…

Composr CMS: Content management meets social media

Earth & Sky

Legends of Nor'Ova

Legends of Nor'Ova

PDStig, LLC

supertilted.com

supertilted.com

Saving Wallden

Newest 10 Entries

Question	What is Wiki+?
Answer	Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.

Question	Are there other Composr features helpful for support?
Answer	Yes, features like: Staff-only replies in the Support Ticket system enable private communication among support staff. Notifications for new tickets, replies, or feedback ensure timely responses. Blocks like main_contact_us provide a simplified front-end for ticket creation. Forum moderation tools help manage support discussions effectively.

Question	Can I integrate a dedicated issue management system with Composr?
Answer	While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.

Question	How can I restrict access to the support system to specific users?
Answer	Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.

Question	What are Post Templates and how are they beneficial for support?
Answer	Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by: Providing quick responses to common questions. Ensuring consistency in staff responses. Saving time and effort for staff. Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates.

Question	How does Composr handle email integration for support?
Answer	Composr can integrate with email for ticket management, assuming certain requirements are met: PHP IMAP extension installed. Functional PHP mail command (local SMTP server or configured Windows SMTP settings). Active system scheduler (Cron). With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.

Question	How can I categorize and prioritize support requests?
Answer	Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.

Question	What are the advantages of using the Support Ticket system over the Discussion Forums?
Answer	While both systems can be used for support, the Support Ticket system provides advantages like: Separating replies into individual tickets. Ticket assignment to specific staff members. Tracking who has read a ticket. Private replies between staff members. Filtering tickets by type. Automatic ticket creation, unlike manually creating forum topics. Conflict detection when multiple staff are working on the same ticket. Real-time alerts and display updates upon ticket replies.

Question	How can Composr be used as a support desk tool?
Answer	Composr offers three main systems for providing online support: 1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support. 2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities. 3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.

Question	How can I access the raw data behind the statistics graphs?
Answer	Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.

Top 10 Entries

Question	Are there any limitations to importing forum data?
Answer	Yes, some limitations exist, particularly with specific forum platforms. General: Private messages are often combined into private topics. phpBB: Usergroup configuration and HTML entities may require manual adjustments after import. vBulletin: Calendar recurrences, ratings (karma), and 'goes to coventry' are not imported perfectly. Attachments may need to be extracted directly from the live database due to potential corruption in SQL dumps. Simple Machine Forum: Banning features may not import perfectly due to differences in how Composr handles bans.

Question	Where can I find the import functionality in Composr?
Answer	Navigate to Admin Zone > Tools > Import.

Question	What data formats can Composr import?
Answer	Composr primarily uses database connections for importing. However, it also supports neutral data formats like CSV spreadsheet files and importing downloads from a directory.

Question	Can I import data from other platforms into Composr?
Answer	Yes, Composr offers importers for several popular platforms: Forum Software: Invision Board, MyBB, phpBB, Simple Machine Forum, vBulletin Content Management Systems: WordPress Special Importers: HTML website importer, Composr merge (for merging another Composr site)

Question	How do I move my Composr website to a new server?
Answer	Moving a Composr site involves transferring both the files and the database. Files: On the old server, ZIP the entire Composr directory. Download the ZIP file to your computer. Upload the ZIP file to the new server using SFTP/FTP. On the new server, unzip the file. Database: On the old server, create an SQL dump of your database using the mysqldump command or phpMyAdmin. Download the SQL dump file. If your URL is changing, search and replace the old URL with the new one in the SQL dump file. Upload the SQL dump file to the new server. Restore the database on the new server using the mysql command or phpMyAdmin. Important Steps: File Permissions: After transferring files, ensure correct file permissions are set on the new server. You can use the fixperms.php script, the upgrader script, or manually adjust them. Configuration: If database settings are different on the new server, update the _config.php file or use the config_editor.php script to change the settings for both the site and forum databases. Base URL: If your URL has changed, update the base URL setting in the Installation Options editor (config_editor.php). Caches: Clear the block cache using the upgrader.php script.

Question	Can I integrate third-party JavaScript libraries into Composr?
Answer	Yes, you can integrate third-party JavaScript libraries using various methods: Direct reference by URL: Include the library's URL in your theme's HTML. Composr's JavaScript API: Use Composr's API for organized inclusion and potential future compatibility benefits. Manual integration: Directly include the library's code in appropriate template files. Choose the method best suited for your needs and technical proficiency.

Question	How does Composr handle user authentication with external systems like LDAP or HTTP authentication?
Answer	Composr can integrate with LDAP and HTTP authentication, but these features are considered complex and may require programming experience to set up correctly. Both methods allow users to log in to Composr using their existing credentials from the external system, streamlining access and management.

Question	What are the limitations of using a third-party forum driver?
Answer	Using a third-party forum driver can lead to limitations. Custom profile fields of type LONG_TEXT are limited to TEXT length, cookie integration is not officially supported and can be complex, and some forum drivers have specific quirks detailed in the nuances tutorial.

Question	What are the implications of using the "none-forum" driver?
Answer	Using the "none-forum" driver disables or limits many Composr features, including commenting, points, and user interactions. Consider using Conversr instead and restricting access to the forum zone, join module, and personal zone.

Question	How can I integrate my forum visually into my website?
Answer	Composr allows you to integrate your forum visually into your website. Enable "Show forum within website" in the Admin Zone configuration module and update the forum link in your menu to pass through the "forums" embedding module. You may need to adjust CSS to achieve a seamless look.

Statistics

Forum statistics:	45 topics, 14 posts, 2 members Our newest member is test