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Question Can users contribute content to Wiki+?
Answer Yes, users can contribute content to Wiki+ through posts. When the "Show posts" option is enabled for a page, users can add their insights and information as posts below the main page content.
Question What are orphaned pages and how should I handle them?
Answer Orphaned pages are pages that exist within the Wiki+ database but are not linked to the main tree structure. These pages are not accessible through the tree navigation but can still be reached through direct links or cross-linking.

Orphaned pages are not necessarily problematic. They can be intentional if you prefer to link pages using the wiki-style syntax instead of a rigid tree hierarchy. You have the flexibility to choose the linking method that best suits your content organization.
Question How can I create and organize pages in Wiki+?
Answer Pages in Wiki+ can be created in several ways:
  • Referencing them in the child-list of an existing page.
  • Using the special Comcode syntax [[pagename]] to create inline links, which automatically generates new pages when accessed.
  • Utilizing the "Edit tree" button visible on Wiki+ pages to add child pages directly.
The tree structure can be easily manipulated through the same interface, allowing you to arrange pages in a hierarchy that suits your needs.
Question How does Wiki+ differ from a regular wiki?
Answer While Wiki+ shares similarities with traditional wikis, it provides two key distinctions:
  • Optional Post Contributions: Wiki+ allows users to contribute short snippets of information (posts) directly on pages, enriching the content without formally editing the page itself. This feature is optional and can be enabled or disabled as needed.
  • Optional Tree Structure: Unlike standard wikis that rely solely on cross-linking, Composr's Wiki+ offers the flexibility of organizing pages within a hierarchical tree structure. This structure can be used in conjunction with or as an alternative to cross-linking.
Question What is Wiki+?
Answer Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.
Question Are there other Composr features helpful for support?
Answer Yes, features like:
  • Staff-only replies in the Support Ticket system enable private communication among support staff.
  • Notifications for new tickets, replies, or feedback ensure timely responses.
  • Blocks like main_contact_us provide a simplified front-end for ticket creation.
  • Forum moderation tools help manage support discussions effectively.
Question Can I integrate a dedicated issue management system with Composr?
Answer While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.
Question How can I restrict access to the support system to specific users?
Answer Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests.

You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.
Question What are Post Templates and how are they beneficial for support?
Answer Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by:
  • Providing quick responses to common questions.
  • Ensuring consistency in staff responses.
  • Saving time and effort for staff.

Post Templates can be configured to be the default post in specific forums or restricted to certain user groups.

Go to Admin Zone > Structure > Forums > Post Templates.
Question How does Composr handle email integration for support?
Answer Composr can integrate with email for ticket management, assuming certain requirements are met:
  • PHP IMAP extension installed.
  • Functional PHP mail command (local SMTP server or configured Windows SMTP settings).
  • Active system scheduler (Cron).

With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.

Top 10 Entries

Question Where can I get help with the import process?
Answer The Composr documentation provides extensive information. Additionally, you can seek assistance from experienced Composr developers, including the Composr team if your project allows for professional support.
Question Can I switch from a third-party forum to Conversr (Composr's built-in forum)?
Answer Yes, if an importer exists for your current forum software, you can switch to Conversr during the import process. Composr will handle the forum driver switch and remap user IDs, but it's recommended to double-check permissions afterward.
Question How does the HTML website importer work?
Answer The HTML website importer is an advanced tool for migrating static HTML websites to Composr. It analyzes the HTML structure to create zones, Comcode pages, and a basic template. It also attempts to fix links and file paths for Composr compatibility.
Question What is a Composr import session?
Answer Import sessions track the progress and ID remapping for each import, allowing you to merge multiple sites or resume interrupted imports. This is particularly useful when merging multiple Composr sites into one.
Question Are there any limitations to importing forum data?
Answer Yes, some limitations exist, particularly with specific forum platforms.
  • General: Private messages are often combined into private topics.
  • phpBB: Usergroup configuration and HTML entities may require manual adjustments after import.
  • vBulletin: Calendar recurrences, ratings (karma), and 'goes to coventry' are not imported perfectly. Attachments may need to be extracted directly from the live database due to potential corruption in SQL dumps.
  • Simple Machine Forum: Banning features may not import perfectly due to differences in how Composr handles bans.
Question Where can I find the import functionality in Composr?
Answer Navigate to Admin Zone > Tools > Import.
Question What data formats can Composr import?
Answer Composr primarily uses database connections for importing. However, it also supports neutral data formats like CSV spreadsheet files and importing downloads from a directory.
Question Can I import data from other platforms into Composr?
Answer Yes, Composr offers importers for several popular platforms:
  • Forum Software: Invision Board, MyBB, phpBB, Simple Machine Forum, vBulletin
  • Content Management Systems: WordPress
  • Special Importers: HTML website importer, Composr merge (for merging another Composr site)
Question How do I move my Composr website to a new server?
Answer Moving a Composr site involves transferring both the files and the database.

Files:
  • On the old server, ZIP the entire Composr directory.
  • Download the ZIP file to your computer.
  • Upload the ZIP file to the new server using SFTP/FTP.
  • On the new server, unzip the file.

Database:
  • On the old server, create an SQL dump of your database using the mysqldump command or phpMyAdmin.
  • Download the SQL dump file.
  • If your URL is changing, search and replace the old URL with the new one in the SQL dump file.
  • Upload the SQL dump file to the new server.
  • Restore the database on the new server using the mysql command or phpMyAdmin.

Important Steps:
  • File Permissions: After transferring files, ensure correct file permissions are set on the new server. You can use the fixperms.php script, the upgrader script, or manually adjust them.
  • Configuration: If database settings are different on the new server, update the _config.php file or use the config_editor.php script to change the settings for both the site and forum databases.
  • Base URL: If your URL has changed, update the base URL setting in the Installation Options editor (config_editor.php).
  • Caches: Clear the block cache using the upgrader.php script.
Question Can I integrate third-party JavaScript libraries into Composr?
Answer Yes, you can integrate third-party JavaScript libraries using various methods:
  • Direct reference by URL: Include the library's URL in your theme's HTML.
  • Composr's JavaScript API: Use Composr's API for organized inclusion and potential future compatibility benefits.
  • Manual integration: Directly include the library's code in appropriate template files.
Choose the method best suited for your needs and technical proficiency.