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Question	What is Wiki+?
Answer	Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.

Question	Are there other Composr features helpful for support?
Answer	Yes, features like: Staff-only replies in the Support Ticket system enable private communication among support staff. Notifications for new tickets, replies, or feedback ensure timely responses. Blocks like main_contact_us provide a simplified front-end for ticket creation. Forum moderation tools help manage support discussions effectively.

Question	Can I integrate a dedicated issue management system with Composr?
Answer	While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.

Question	How can I restrict access to the support system to specific users?
Answer	Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.

Question	What are Post Templates and how are they beneficial for support?
Answer	Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by: Providing quick responses to common questions. Ensuring consistency in staff responses. Saving time and effort for staff. Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates.

Question	How does Composr handle email integration for support?
Answer	Composr can integrate with email for ticket management, assuming certain requirements are met: PHP IMAP extension installed. Functional PHP mail command (local SMTP server or configured Windows SMTP settings). Active system scheduler (Cron). With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.

Question	How can I categorize and prioritize support requests?
Answer	Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.

Question	What are the advantages of using the Support Ticket system over the Discussion Forums?
Answer	While both systems can be used for support, the Support Ticket system provides advantages like: Separating replies into individual tickets. Ticket assignment to specific staff members. Tracking who has read a ticket. Private replies between staff members. Filtering tickets by type. Automatic ticket creation, unlike manually creating forum topics. Conflict detection when multiple staff are working on the same ticket. Real-time alerts and display updates upon ticket replies.

Question	How can Composr be used as a support desk tool?
Answer	Composr offers three main systems for providing online support: 1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support. 2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities. 3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.

Question	How can I access the raw data behind the statistics graphs?
Answer	Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.

Top 10 Entries

Question	How can I contribute to translating Composr?
Answer	You can contribute to Composr's internationalization by: Joining the translation team on Transifex: Translate language strings collaboratively with other volunteers. Becoming a language maintainer: Take responsibility for the translation and support of Composr in your native language. Reporting translation issues: If you encounter unclear, incorrect, or duplicated language strings, file bug reports. Providing feedback and suggestions: Share your thoughts on improving the translation process through feature suggestions. Your contributions are valuable and help make Composr accessible to a wider audience.

Question	What is Transifex, and how does it help with translation?
Answer	Transifex is a collaborative online platform used by the Composr community for translation. Its benefits include: Centralized translation efforts: Multiple translators can work on the same project. Improved translation quality: The platform facilitates consistency and accuracy. Simplified language pack creation: You can generate downloadable language pack addons directly from Transifex. We encourage using Transifex for translation to foster collaboration and maintain high-quality translations.

Question	Can I translate images with text on them?
Answer	Yes, you can translate images containing text. In the themes/default/images/ directory, you'll find an EN folder containing images with English text. Copy the EN folder: Create a new folder with the ISO code of your target language (e.g., FR for French). Replace the images: Replace the English images with translated versions. Ensure correct image paths: Update any references to these images in your templates or content to point to the translated versions.

Question	How do I translate the content on my Composr website?
Answer	Once you've installed a new language pack, you can translate existing content by: Editing the content directly: Go to the specific content item (page, news post, etc.) and edit it in the new language. Using the language editor: Access the language editor from Admin Zone > Style > Translate/rephrase Composr to modify language strings used on specific pages. Note that some elements like forum names are not designed to be translated directly. Instead, you should create separate forums for each language.

Question	How do I change the language of my Composr website?
Answer	Composr comes with English as the default language. To change to a different language: Download the language pack: You can download language packs from the Composr website. Install the language pack: Upload the downloaded language pack addon through Admin Zone > Structure > Addons > Import non-bundled addon(s). Change the default language: Go to `http://yourbaseurl/config_editor.php` and set the desired language. Update your profile: If you had a previous language set in your profile, update it to the new language. You can test a language without changing settings by appending &keep_lang=XX to the URL, where XX is the language code (e.g., FR for French).

Question	What should I do after successfully importing data into Composr?
Answer	After importing, if all files like avatars, photos, and attachments have been copied to Composr's directories, you can remove the imported product's directory. However, it's advisable to keep the directory, database, and import session for a few weeks in case any data was not correctly imported and needs further attention. Importing is a complex process, so keeping backups and sources for a while is a good practice.

Question	Where can I get help with the import process?
Answer	The Composr documentation provides extensive information. Additionally, you can seek assistance from experienced Composr developers, including the Composr team if your project allows for professional support.

Question	Can I switch from a third-party forum to Conversr (Composr's built-in forum)?
Answer	Yes, if an importer exists for your current forum software, you can switch to Conversr during the import process. Composr will handle the forum driver switch and remap user IDs, but it's recommended to double-check permissions afterward.

Question	How does the HTML website importer work?
Answer	The HTML website importer is an advanced tool for migrating static HTML websites to Composr. It analyzes the HTML structure to create zones, Comcode pages, and a basic template. It also attempts to fix links and file paths for Composr compatibility.

Question	What is a Composr import session?
Answer	Import sessions track the progress and ID remapping for each import, allowing you to merge multiple sites or resume interrupted imports. This is particularly useful when merging multiple Composr sites into one.

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