Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.
Can I integrate a dedicated issue management system with Composr?
Answer
While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.
How can I restrict access to the support system to specific users?
Answer
Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests.
You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.
How does Composr handle email integration for support?
Answer
Composr can integrate with email for ticket management, assuming certain requirements are met:
PHP IMAP extension installed.
Functional PHP mail command (local SMTP server or configured Windows SMTP settings).
Active system scheduler (Cron).
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.
How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
How can I ensure my website complies with email marketing laws?
Answer
Email marketing laws like CAN-SPAM protect recipients' rights to unsubscribe. Your website must include a clear 'List-Unsubscribe' header in every email, offer an easy unsubscribe process, and respect unsubscribe requests promptly. Composr provides built-in mechanisms, including an unsubscribe endpoint and support for the List-Unsubscribe header, to facilitate compliance.
What are my responsibilities regarding user privacy?
Answer
You must have a comprehensive privacy policy that details the personal data you collect, its usage, and if it's shared with third parties. Laws like GDPR have strict requirements, including logging data access, data purging, and security measures. California law mandates specific elements in your policy, like handling "Do Not Track" requests and a clear process for communicating changes.
Composr has an automatic Privacy Policy generator block to help you get started. This is used by default.
A well-defined rules page is crucial for setting expectations for user behavior and outlining consequences for violations. It should cover a range of offenses with appropriate punishments, reference relevant laws, and assign legal responsibility to users. Composr provides default rules pages that can be customized, and this page is displayed to users upon joining the site.
What are the key legal considerations for running a website?
Answer
Several legal aspects need careful attention when operating a website, especially for large or corporate sites. These include establishing clear rules and terms of service, adhering to privacy laws like GDPR and California's regulations, managing personal data responsibly, complying with email marketing regulations like CAN-SPAM, ensuring website accessibility, addressing eCommerce regulations, and understanding liability for content and user actions.
How do data-tpl and data-view behaviors work in Composr's JavaScript?
Answer
Composr uses data-tpl and data-view behaviors for associating HTML templates and JavaScript views, respectively. This facilitates clean separation of presentation and logic:
data-tpl: Used with the $cms.behaviors.initializeTemplates function and PARAMS_JSON tempcode directive to bind JavaScript logic to HTML templates.
data-view: Used with the $cms.behaviors.initializeViews function to associate JavaScript view classes (inheriting from $cms.View) with specific HTML elements.
How does Composr implement the Model-View-Controller (MVC) pattern?
Answer
Model/API: The sources directory primarily houses scripts forming the Model/API, handling data logic and business rules.
View: Templates in themes/default/templates represent the View, responsible for presenting data to the user. Comcode pages can also be considered part of the View.
Controller: Entry scripts like index.php and site/dload.php act as front controllers, directing requests. Modules and blocks, residing in */pages/modules and sources/[mini]blocks, respectively, serve as controllers, managing user interactions and determining which View to render.
Can I translate my content into multiple languages?
Answer
Yes, Composr supports multi-language content. You can enable this feature by:
Installing multiple language packs: Make sure you have at least two language packs installed.
Enabling the Conversr multi-language option: Go to Admin Zone > Setup > Configuration > Site options > Internationalisation.
Running a Commandr command: Execute the necessary command to set up the database structure for multi-language content (unless you already enabled Support content translations when installing).
Once enabled, you can translate your content into different languages and allow visitors to choose their preferred language.
My language uses gendered descriptors. How can I handle this in Composr?
Answer
Composr offers solutions for languages with gendered descriptors:
Template editing: You can modify templates to use different language strings based on user gender. This involves adding Tempcode logic to dynamically select the appropriate string.
Custom Profile Fields: Create a Custom Profile Field for "Gender" and use it to conditionally display gendered language strings in templates.
These methods allow for flexible handling of gendered language variations.
Language strings are phrases or pieces of text used throughout Composr. They're identified by unique codenames, like WELCOME_MESSAGE. These strings are stored in .ini language files and used to display text in the user interface.
By translating language strings, you change the text displayed on your website without modifying the underlying code.
