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Question What are orphaned pages and how should I handle them?
Answer Orphaned pages are pages that exist within the Wiki+ database but are not linked to the main tree structure. These pages are not accessible through the tree navigation but can still be reached through direct links or cross-linking.

Orphaned pages are not necessarily problematic. They can be intentional if you prefer to link pages using the wiki-style syntax instead of a rigid tree hierarchy. You have the flexibility to choose the linking method that best suits your content organization.
Question How can I create and organize pages in Wiki+?
Answer Pages in Wiki+ can be created in several ways:
  • Referencing them in the child-list of an existing page.
  • Using the special Comcode syntax [[pagename]] to create inline links, which automatically generates new pages when accessed.
  • Utilizing the "Edit tree" button visible on Wiki+ pages to add child pages directly.
The tree structure can be easily manipulated through the same interface, allowing you to arrange pages in a hierarchy that suits your needs.
Question How does Wiki+ differ from a regular wiki?
Answer While Wiki+ shares similarities with traditional wikis, it provides two key distinctions:
  • Optional Post Contributions: Wiki+ allows users to contribute short snippets of information (posts) directly on pages, enriching the content without formally editing the page itself. This feature is optional and can be enabled or disabled as needed.
  • Optional Tree Structure: Unlike standard wikis that rely solely on cross-linking, Composr's Wiki+ offers the flexibility of organizing pages within a hierarchical tree structure. This structure can be used in conjunction with or as an alternative to cross-linking.
Question What is Wiki+?
Answer Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.
Question Are there other Composr features helpful for support?
Answer Yes, features like:
  • Staff-only replies in the Support Ticket system enable private communication among support staff.
  • Notifications for new tickets, replies, or feedback ensure timely responses.
  • Blocks like main_contact_us provide a simplified front-end for ticket creation.
  • Forum moderation tools help manage support discussions effectively.
Question Can I integrate a dedicated issue management system with Composr?
Answer While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.
Question How can I restrict access to the support system to specific users?
Answer Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests.

You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.
Question What are Post Templates and how are they beneficial for support?
Answer Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by:
  • Providing quick responses to common questions.
  • Ensuring consistency in staff responses.
  • Saving time and effort for staff.

Post Templates can be configured to be the default post in specific forums or restricted to certain user groups.

Go to Admin Zone > Structure > Forums > Post Templates.
Question How does Composr handle email integration for support?
Answer Composr can integrate with email for ticket management, assuming certain requirements are met:
  • PHP IMAP extension installed.
  • Functional PHP mail command (local SMTP server or configured Windows SMTP settings).
  • Active system scheduler (Cron).

With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.
Question How can I categorize and prioritize support requests?
Answer Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.

Discussion Forums: Create dedicated subforums for different support categories or priority levels.

Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.

Top 10 Entries

Question What is SEO and why is it important for my Composr website?
Answer SEO is the practice of optimizing your website to rank higher in search engine results pages (SERPs). By improving your SEO, you increase the visibility of your website, driving more organic (non-paid) traffic to your content.
Question How can I edit the metadata in Composr?
Answer Composr provides several ways to customize your metadata:
  • Site-wide Settings: You can configure default metadata for your entire site in the Admin Zone under Setup > Configuration > Site options.
  • Content-Specific Settings: When adding or editing content like Comcode pages or news posts, Composr provides fields for customizing titles, descriptions, and keywords specific to that content under the "Metadata" section.
  • Automatic Detection: Composr can automatically generate metadata by analyzing your content, but it's generally recommended to refine these suggestions manually for best results.
Question Should I trust agencies that promise top search engine results?
Answer No; be wary of agencies guaranteeing top rankings for any desired keyword. Achieving top results for competitive terms requires significant effort, expertise, and often, an ongoing strategy.

Focus on agencies that prioritize ethical "white-hat" SEO techniques like creating valuable content, optimizing website structure, and building natural backlinks. Avoid those employing "black-hat" methods that can lead to penalties from search engines.
Question What are URL Monikers and how do they benefit SEO?
Answer URL Monikers replace generic numerical IDs in your URLs with descriptive keywords derived from your content titles.

For example, instead of yoursite.com/page.php?id=123, you can have yoursite.com/about-us. This makes your URLs more user-friendly and helps search engines understand the topic of each page, improving your search ranking.

You can set monikers in the "Metadata" section when adding / editing content.
Question What is an XML Sitemap and why is it important?
Answer An XML Sitemap is a file that lists all the pages on your website, helping search engines understand your site's structure and content. Composr automatically generates a comprehensive sitemap, including forum topics if you are using Conversr.

Ensure your system scheduler is enabled for automatic sitemap submission to search engines. You can also manually generate and submit the sitemap if necessary.
Question How can I improve my website's ranking in search engines?
Answer Composr offers various features and best practices to enhance your SEO:
  • Content Optimization: Write high-quality, keyword-rich content using clear headings, relevant links, and descriptive image alt text.
  • URL Monikers: Enable this feature to create human-readable URLs that incorporate keywords instead of numerical IDs.
  • XML Sitemaps: Composr automatically generates and submits XML Sitemaps to major search engines, aiding them in discovering and indexing your content.
  • robots.txt: This file allows you to control which parts of your site search engines can access and index. Composr provides a default robots.txt that can be customized as needed.
Question What are the primary metadata elements I should focus on?
Answer While Composr provides extensive metadata options, the key elements to prioritize are:
  • Title: The title tag appears in browser tabs, search results, and when your page is shared. It should be concise, descriptive, and include relevant keywords.
  • Meta Description: This short summary entices users to click on your search result. It should be engaging, informative, and accurately reflect the page's content.
  • Open Graph data: These protocols control how your content appears when shared on social media and other websites. They utilize elements like title, description, and images to create visually appealing previews.
  • Favicon and Apple Web Clip image: These small icons represent your website in bookmarks, browser tabs, and on mobile home screens. They contribute to branding and visual recognition.
Question What is metadata and why is it important for my website?
Answer Metadata is information about your web pages that isn't directly visible to visitors, but is used by search engines and social media platforms to understand and categorize your content.

Well-crafted metadata helps search engines properly index your site, making it more likely to appear in relevant search results. It also improves how your website appears when shared on social media, encouraging clicks and engagement.
Question What should I do about offensive or off-topic discussions?
Answer Decide on your moderation approach: balancing viewpoints, adhering to community standards, or focusing on topic relevance. Be prepared to face criticism regardless of your decisions. Establish clear rules and policies to guide user behavior.
Question What resources are available to help me navigate these legal and social challenges?
Answer Composr offers various resources, including tutorials on accessibility, staff management, and general website dos and don'ts. You can also consult external resources like the COPPA website and Wikipedia for more in-depth information on specific laws and regulations. Remember that seeking legal counsel may be necessary for complex situations.