Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.
Can I integrate a dedicated issue management system with Composr?
Answer
While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.
How can I restrict access to the support system to specific users?
Answer
Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests.
You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.
How does Composr handle email integration for support?
Answer
Composr can integrate with email for ticket management, assuming certain requirements are met:
PHP IMAP extension installed.
Functional PHP mail command (local SMTP server or configured Windows SMTP settings).
Active system scheduler (Cron).
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.
How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
How does authentication work with the server-side API?
Answer
Authentication is handled automatically using cookies, similar to regular website requests. If cookies are not feasible, the response parameters device_auth_member_id_cn/device_auth_pass_hashed_cn/device_auth_member_id_vl/device_auth_pass_hashed_vl from the login endpoint can be resent as POST parameters in subsequent requests.
How do I access the server-side API for my mobile app?
Answer
The server-side API can be accessed via HTTP calls to http://yourbaseurl/data/endpoint.php. Results are returned in JSON format. The API utilizes endpoints with a 'hook' name and a 'hook type' categorization. Both REST-style and GET-parameter style requests are supported, with the latter recommended for simplicity.
What is the purpose of the Composr Mobile SDK Toolkit?
Answer
The Toolkit, part of the composr_mobile_sdk addon, aids in mirroring Composr website resources into a mobile app. It includes tools for generating iOS/Android string resources from language files and exporting theme images in a directory structure suitable for iOS/Android app image assets.
To connect to a Composr site, you will need to install the composr_mobile_sdk addon, which is not bundled. This addon provides scripting to generate app assets from the Composr site.
Composr Mobile SDK (CMS SDK) is a toolkit designed for experienced iOS and Android developers to build mobile apps that integrate with a Composr-powered website. It offers both Composr-specific integrations and a collection of standalone utilities for building apps, providing a common base between iOS and Android akin to the PHP and Composr APIs, enabling easier code porting while maintaining a native experience.
Composr follows a rolling release model. This means:
New major/minor versions are released as they are ready.
Patch releases, primarily containing bug fixes, are only released for the latest supported major/minor version branch.
Users are responsible for staying updated to the latest release or applying necessary hotfixes.
This policy allows developers to focus resources on the latest versions and encourages users to leverage the ongoing improvements. You can find the release status on the Composr maintenance status page.
Constructive design feedback is valuable. To provide effective feedback:
Be specific and detailed. Identify particular issues and provide clear examples.
Offer solutions. Suggest improvements or provide mockups demonstrating your ideas.
Avoid vague statements. General comments like "it looks dated" are unhelpful.
Understand design constraints. Consider factors like modularity, generality, feature density, compatibility, performance, and the subjective nature of design.
Directly reporting specific design bugs to the tracker or redesigning Composr interfaces yourself are excellent ways to contribute.
Be comprehensive and self-contained. Provide all necessary information and context for the developers to understand your suggestion.
Focus on widely beneficial features. Esoteric suggestions are less likely to be implemented.
Understand developer constraints. Feature development depends on factors like developer availability, funding, and project strategy.
Consider sponsoring features. Financial contributions can prioritize the development of desired features as it affords developers the time to implement it.
