Contributors: A-Z Index

A

Name	Photograph	Title / Role	Contributions / Notes
Allen Ellis		Founder	Original designer for ocPortal Also conceived and coded the Theme Wizard and Point Store Son of one of the early inventors of Internet protocols (Usenet, aka Internet newsgroups) Token non-brit	View

C

Name	Photograph	Title / Role	Contributions / Notes
Chris Graham		Founder	Original developer of ocPortal, former lead developer of Composr CMS Masters degree in Computer Science from The University Of Sheffield Undertaken work for over 15 FTSE-100 companies, as well as many small and mid-sized organisations. Includes a number of banks and major brands.	View
Chris Warburton		developer for ocProducts	Made some key contributions to ocPortal	View

H

Name	Photograph	Title / Role	Contributions / Notes
Haydn Maidment		project manager for ocProducts	None available	View

J

Name	Photograph	Title / Role	Contributions / Notes
Jim Davidson		contributor	written many tutorials via Arvixe	View

P

Name	Photograph	Title / Role	Contributions / Notes
Patrick Schmalstig		Lead Developer	Joined Chris Graham behind the scenes in the development of Composr CMS in 2016. Took on the lead developer role in 2023 when Chris Graham stepped back to attend to his new lifestyle changes. Spearheaded the development of Composr CMS v11 and the new website, Composr.app. Formed the company PDStig, LLC to take on professional support and development for Composr CMS users especially after the discontinuation of ocProducts, Ltd.	View
Philip Withnall		Early Developer	Coded the chatroom, blogging support, the analytics system, and OcCLE (now Commandr) Masters Degree in Computer Science degree from The University Of Cambridge Other work has included helping out with Firefox, and ongoing work on GNOME	View

R

Name	Photograph	Title / Role	Contributions / Notes
Robert Goacher		Founder	Ran some of the early websites where ocPortal came from Technically the original developer of ocPortal, in that he wrote the first few lines of code Heavily involved in the feature design process Hosted some of our early meet-ups	View

S

Name	Photograph	Title / Role	Contributions / Notes
Steve Jarvis		project manager for ocProducts	Wrote many tutorials via Arvixe	View

Newest 10 Entries

Question	What is Wiki+?
Answer	Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.

Question	Are there other Composr features helpful for support?
Answer	Yes, features like: Staff-only replies in the Support Ticket system enable private communication among support staff. Notifications for new tickets, replies, or feedback ensure timely responses. Blocks like main_contact_us provide a simplified front-end for ticket creation. Forum moderation tools help manage support discussions effectively.

Question	Can I integrate a dedicated issue management system with Composr?
Answer	While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.

Question	How can I restrict access to the support system to specific users?
Answer	Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.

Question	What are Post Templates and how are they beneficial for support?
Answer	Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by: Providing quick responses to common questions. Ensuring consistency in staff responses. Saving time and effort for staff. Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates.

Question	How does Composr handle email integration for support?
Answer	Composr can integrate with email for ticket management, assuming certain requirements are met: PHP IMAP extension installed. Functional PHP mail command (local SMTP server or configured Windows SMTP settings). Active system scheduler (Cron). With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.

Question	How can I categorize and prioritize support requests?
Answer	Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.

Question	What are the advantages of using the Support Ticket system over the Discussion Forums?
Answer	While both systems can be used for support, the Support Ticket system provides advantages like: Separating replies into individual tickets. Ticket assignment to specific staff members. Tracking who has read a ticket. Private replies between staff members. Filtering tickets by type. Automatic ticket creation, unlike manually creating forum topics. Conflict detection when multiple staff are working on the same ticket. Real-time alerts and display updates upon ticket replies.

Question	How can Composr be used as a support desk tool?
Answer	Composr offers three main systems for providing online support: 1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support. 2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities. 3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.

Question	How can I access the raw data behind the statistics graphs?
Answer	Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.

Top 10 Entries

Question	What are the different ways to target recipients for my newsletters?
Answer	Composr offers several targeting options: Subscriptions: Users can specifically subscribe to newsletters, separate from site membership. Usergroups (Conversr only): You can send newsletters to members of specific usergroups, regardless of their newsletter subscriptions. CSV imports/exports: You can import subscribers from a CSV file or export your subscriber list for custom targeting.

Question	How can I prevent my emails from being marked as spam?
Answer	Here are some tips to reduce the likelihood of your emails being flagged as spam: Set up SPF records: SPF (Sender Policy Framework) helps verify that your server is authorized to send emails from your domain. Ask users to whitelist your email address: Encourage recipients to add your email address to their contacts list or "Safe Senders" list. Configure DKIM: DKIM (DomainKeys Identified Mail) adds a digital signature to your emails, increasing their legitimacy. Use a reputable email service provider: Consider using a third-party email service if you're struggling with email deliverability.

Question	Why are my emails being blocked by spam filters?
Answer	Several factors can cause emails to be blocked: Server issues: Your server might be on a spam blacklist, or there may be problems with your server's reverse DNS or HELO settings. Content issues: Your email content might trigger spam filters due to factors like an unreasonable image-to-text ratio, broken reply-to addresses, or inconsistent text and HTML versions. SPF records: Your "Website email address" might be hosted on a different server with an SPF record that doesn't authorize your web server to send emails from that address.

Question	How do I configure SMTP settings in Composr?
Answer	Composr can use either its own SMTP connection code or PHP's built-in SMTP functionality. Using PHP's SMTP settings is generally recommended and can be managed at the server level. However, if your SMTP server requires authentication (which PHP doesn't support natively) or if your server lacks an SMTP server, you'll need to use Composr's SMTP connection code, configurable in the Configuration module.

Question	How does Composr send emails?
Answer	Composr constructs emails using language strings and templates written in Comcode. It sends emails in both HTML and plain text formats to ensure compatibility with different email clients. To minimize the chance of emails being marked as spam, Composr embeds CSS and images directly into the email instead of linking to them externally.

Question	How can I make my website design more appealing to different thinking styles?
Answer	Different individuals process information differently. Some are more visual, while others are more analytical. To appeal to diverse thinking styles, a website design should incorporate a balance of elements. For instance, using a striking header image coupled with well-structured, informative text can cater to both visual and analytical thinkers. Understanding your target audience and their thinking styles is key to creating a design that resonates with them.

Question	What considerations are necessary when designing for different user levels on a website?
Answer	User levels often necessitate different content or functionalities. For instance, administrators might need access to content creation tools, while regular visitors only view published content. Consider these factors during design: Visibility: Some elements might need to be hidden or displayed based on user roles (e.g., admin-only links). Permissions: Design elements and interactive features should reflect the permissions granted to different user levels. Customization: Consider allowing users to customize their experience based on their preferences and roles. Remember, a well-designed website should cater to all user levels while maintaining security and a cohesive experience.

Question	How do I make my website theme mobile-friendly in Composr?
Answer	Composr offers several features to optimize themes for mobile: Mobile mode: You can design separate layouts and CSS styles specifically for mobile devices, which Composr automatically activates when a mobile user visits your site. Tempcode's 0 symbol: This symbol helps conditionally display content based on whether the user is on a mobile device or desktop. CSS media queries: By using media queries, you can target specific screen sizes and adjust styles accordingly, making your theme responsive. Viewport meta tag: This tag controls how the browser scales and displays the webpage on mobile devices, ensuring a properly sized and zoomable experience.

Question	What is responsive design, and why is it essential for mobile devices?
Answer	Responsive design ensures a website adapts seamlessly to different screen sizes, providing an optimal viewing experience across devices, particularly mobile phones and tablets. It utilizes techniques like flexible grids, fluid images, and CSS media queries to adjust layout and content based on screen dimensions. This is crucial because mobile device usage is significant, and a non-responsive site leads to a poor user experience on smaller screens, potentially driving visitors away.

Question	How can I create a theme pack for release in Composr?
Answer	After designing your theme, go to the admin panel's "Addons" section. You'll find an option to export your current theme as an addon. Composr will package the necessary files into a downloadable archive, ready to be shared with others or submitted to the Composr community for installation on other sites.

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