Contributors: A-Z Index

A

Name	Photograph	Title / Role	Contributions / Notes
Allen Ellis		Founder	Original designer for ocPortal Also conceived and coded the Theme Wizard and Point Store Son of one of the early inventors of Internet protocols (Usenet, aka Internet newsgroups) Token non-brit	View

C

Name	Photograph	Title / Role	Contributions / Notes
Chris Graham		Founder	Original developer of ocPortal, former lead developer of Composr CMS Masters degree in Computer Science from The University Of Sheffield Undertaken work for over 15 FTSE-100 companies, as well as many small and mid-sized organisations. Includes a number of banks and major brands.	View
Chris Warburton		developer for ocProducts	Made some key contributions to ocPortal	View

H

Name	Photograph	Title / Role	Contributions / Notes
Haydn Maidment		project manager for ocProducts	None available	View

J

Name	Photograph	Title / Role	Contributions / Notes
Jim Davidson		contributor	written many tutorials via Arvixe	View

P

Name	Photograph	Title / Role	Contributions / Notes
Patrick Schmalstig		Lead Developer	Joined Chris Graham behind the scenes in the development of Composr CMS in 2016. Took on the lead developer role in 2023 when Chris Graham stepped back to attend to his new lifestyle changes. Spearheaded the development of Composr CMS v11 and the new website, Composr.app. Formed the company PDStig, LLC to take on professional support and development for Composr CMS users especially after the discontinuation of ocProducts, Ltd.	View
Philip Withnall		Early Developer	Coded the chatroom, blogging support, the analytics system, and OcCLE (now Commandr) Masters Degree in Computer Science degree from The University Of Cambridge Other work has included helping out with Firefox, and ongoing work on GNOME	View

R

Name	Photograph	Title / Role	Contributions / Notes
Robert Goacher		Founder	Ran some of the early websites where ocPortal came from Technically the original developer of ocPortal, in that he wrote the first few lines of code Heavily involved in the feature design process Hosted some of our early meet-ups	View

S

Name	Photograph	Title / Role	Contributions / Notes
Steve Jarvis		project manager for ocProducts	Wrote many tutorials via Arvixe	View

Newest 10 Entries

Question	What is Wiki+?
Answer	Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.

Question	Are there other Composr features helpful for support?
Answer	Yes, features like: Staff-only replies in the Support Ticket system enable private communication among support staff. Notifications for new tickets, replies, or feedback ensure timely responses. Blocks like main_contact_us provide a simplified front-end for ticket creation. Forum moderation tools help manage support discussions effectively.

Question	Can I integrate a dedicated issue management system with Composr?
Answer	While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.

Question	How can I restrict access to the support system to specific users?
Answer	Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.

Question	What are Post Templates and how are they beneficial for support?
Answer	Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by: Providing quick responses to common questions. Ensuring consistency in staff responses. Saving time and effort for staff. Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates.

Question	How does Composr handle email integration for support?
Answer	Composr can integrate with email for ticket management, assuming certain requirements are met: PHP IMAP extension installed. Functional PHP mail command (local SMTP server or configured Windows SMTP settings). Active system scheduler (Cron). With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.

Question	How can I categorize and prioritize support requests?
Answer	Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.

Question	What are the advantages of using the Support Ticket system over the Discussion Forums?
Answer	While both systems can be used for support, the Support Ticket system provides advantages like: Separating replies into individual tickets. Ticket assignment to specific staff members. Tracking who has read a ticket. Private replies between staff members. Filtering tickets by type. Automatic ticket creation, unlike manually creating forum topics. Conflict detection when multiple staff are working on the same ticket. Real-time alerts and display updates upon ticket replies.

Question	How can Composr be used as a support desk tool?
Answer	Composr offers three main systems for providing online support: 1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support. 2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities. 3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.

Question	How can I access the raw data behind the statistics graphs?
Answer	Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.

Top 10 Entries

Question	What other methods exist for featuring content in Composr?
Answer	Random Quotes: The quotes feature allows you to display a rotating selection of quotes on your site. Community Billboard (Requires Addon): The Community Billboard addon provides a dedicated space for displaying important announcements or community messages.

Question	How can I create countdowns or display hit counters on my Composr website?
Answer	Composr offers blocks for both functionalities: Countdowns: Use the main_countdown block to add countdowns to specific dates and times. Hit Counters: While generally considered outdated, you can use the main_count block to display hit counters for specific content.

Question	Can I display forum content in a prominent way on my Composr site?
Answer	Absolutely! Composr provides several blocks designed for featuring forum content: News-Style Blocks: side_forum_news, main_forum_news, and bottom_forum_news display forum topics in a news format, ideal for forums used for news posting. Topic-Focused Block: main_forum_topics showcases recent topics from specific forums, allowing you to highlight active discussions or important announcements.

Question	What is the difference between using the main_awards block and directly selecting content with the main_content block?
Answer	Both blocks can feature content, but they offer different approaches: main_awards: Provides a structured system for managing featured content through award assignment, archives, and optional point rewards. Requires active management to update award holders. main_content: Offers direct control over specific content or allows random selection from chosen categories. May require manual updates or adjustments.

Question	What is the Composr Award system, and how do I use it?
Answer	The Award system is a powerful tool for highlighting and promoting specific content. Here's how it works: Award Types: Define awards associated with specific content types (e.g., "Download of the Week" for downloads). Award Assignment: When editing content, designate it as the current holder of a relevant award. Display: Use the main_awards block to showcase current award holders on your site. Archive: Awarded content is automatically archived for easy access and historical reference. Points: If you use points, recipients of awards can also receive points as a reward.

Question	How do I feature specific content items on my Composr site?
Answer	You can feature content using various methods: Blocks: The main_content block allows you to display specific items by content type and ID or randomize content from selected categories. Awards: Create awards for different content types and assign them to specific items. You can then use the main_awards block to display current award holders. Awards also integrate with points to credit points to award holders. And you can be reminded on the staff checklist to assign a new award every configurable amount of time. Advanced Embedding: For greater control, use the main_include_module block to embed entire module screens within other content.

Question	What are the benefits of featuring content on my Composr website?
Answer	Featuring content provides several advantages: Freshness and Activity: It gives your site a dynamic feel, showcasing updates and encouraging return visits. Effortless Variety: Featuring content introduces diversity without extensive effort. User Engagement: It draws users in and motivates them to check back for new featured items. Prominent Placement: Featured content receives prime visibility, highlighting its importance or rewarding its creator.

Question	How can I handle bounced emails?
Answer	Composr includes a bounce filter tool that helps you remove bounced email addresses from your subscriber list. To use this tool, you'll need: The PHP IMAP extension enabled on your server. A dedicated folder on your email server to collect bounced emails. The bounce filter tool scans the specified folder for bounce messages and lets you remove the corresponding addresses from your newsletter list. Composr will also halt attempts sending e-mails to those addresses to help prevent you from getting listed on spam blocklists.

Question	How can I customize the appearance of my newsletters?
Answer	You can customize the look of your newsletters by editing the following templates: NEWSLETTER_DEFAULT_FCOMCODE.txt: This template defines the default content and layout for newsletters. MAIL.tpl: This template controls the overall appearance of emails sent from Composr. Custom mail templates: You can create custom HTML templates for specific newsletters.

Question	How can I ensure my newsletters comply with data privacy regulations?
Answer	Composr provides built-in mechanisms for compliance: Unsubscribe links: Newsletters include an unsubscribe link, allowing recipients to opt out of the newsletters. Global unsubscribe: All Composr emails include a link to a global unsubscribe page (data/unsubscribe.php), letting users unsubscribe from all site emails.

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