Contributors: A-Z Index

A

Name	Photograph	Title / Role	Contributions / Notes
Allen Ellis		Founder	Original designer for ocPortal Also conceived and coded the Theme Wizard and Point Store Son of one of the early inventors of Internet protocols (Usenet, aka Internet newsgroups) Token non-brit	View

C

Name	Photograph	Title / Role	Contributions / Notes
Chris Graham		Founder	Original developer of ocPortal, former lead developer of Composr CMS Masters degree in Computer Science from The University Of Sheffield Undertaken work for over 15 FTSE-100 companies, as well as many small and mid-sized organisations. Includes a number of banks and major brands.	View
Chris Warburton		developer for ocProducts	Made some key contributions to ocPortal	View

H

Name	Photograph	Title / Role	Contributions / Notes
Haydn Maidment		project manager for ocProducts	None available	View

J

Name	Photograph	Title / Role	Contributions / Notes
Jim Davidson		contributor	written many tutorials via Arvixe	View

P

Name	Photograph	Title / Role	Contributions / Notes
Patrick Schmalstig		Lead Developer	Joined Chris Graham behind the scenes in the development of Composr CMS in 2016. Took on the lead developer role in 2023 when Chris Graham stepped back to attend to his new lifestyle changes. Spearheaded the development of Composr CMS v11 and the new website, Composr.app. Formed the company PDStig, LLC to take on professional support and development for Composr CMS users especially after the discontinuation of ocProducts, Ltd.	View
Philip Withnall		Early Developer	Coded the chatroom, blogging support, the analytics system, and OcCLE (now Commandr) Masters Degree in Computer Science degree from The University Of Cambridge Other work has included helping out with Firefox, and ongoing work on GNOME	View

R

Name	Photograph	Title / Role	Contributions / Notes
Robert Goacher		Founder	Ran some of the early websites where ocPortal came from Technically the original developer of ocPortal, in that he wrote the first few lines of code Heavily involved in the feature design process Hosted some of our early meet-ups	View

S

Name	Photograph	Title / Role	Contributions / Notes
Steve Jarvis		project manager for ocProducts	Wrote many tutorials via Arvixe	View

Newest 10 Entries

Question	What is Wiki+?
Answer	Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.

Question	Are there other Composr features helpful for support?
Answer	Yes, features like: Staff-only replies in the Support Ticket system enable private communication among support staff. Notifications for new tickets, replies, or feedback ensure timely responses. Blocks like main_contact_us provide a simplified front-end for ticket creation. Forum moderation tools help manage support discussions effectively.

Question	Can I integrate a dedicated issue management system with Composr?
Answer	While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.

Question	How can I restrict access to the support system to specific users?
Answer	Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.

Question	What are Post Templates and how are they beneficial for support?
Answer	Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by: Providing quick responses to common questions. Ensuring consistency in staff responses. Saving time and effort for staff. Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates.

Question	How does Composr handle email integration for support?
Answer	Composr can integrate with email for ticket management, assuming certain requirements are met: PHP IMAP extension installed. Functional PHP mail command (local SMTP server or configured Windows SMTP settings). Active system scheduler (Cron). With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.

Question	How can I categorize and prioritize support requests?
Answer	Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.

Question	What are the advantages of using the Support Ticket system over the Discussion Forums?
Answer	While both systems can be used for support, the Support Ticket system provides advantages like: Separating replies into individual tickets. Ticket assignment to specific staff members. Tracking who has read a ticket. Private replies between staff members. Filtering tickets by type. Automatic ticket creation, unlike manually creating forum topics. Conflict detection when multiple staff are working on the same ticket. Real-time alerts and display updates upon ticket replies.

Question	How can Composr be used as a support desk tool?
Answer	Composr offers three main systems for providing online support: 1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support. 2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities. 3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.

Question	How can I access the raw data behind the statistics graphs?
Answer	Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.

Top 10 Entries

Question	How do I set up the forum base URL correctly?
Answer	The forum base URL should be a URL prefix to your forums without a script name. For example, `http://forums.example.com` is correct, while `http://forums.example.com/index.php` is incorrect. You can fix this using the config_editor.php script and then clear the Comcode page cache.

Question	How do comment topics work?
Answer	Most Composr resources with commenting enabled create comment topics in the configured comment forum. If the forum uses BBCode, Comcode features not supported by BBCode may not display correctly. Moderate comments from the forum as you would any other topic.

Question	Can I switch forums after installing Composr?
Answer	It's not easy to switch forums after installing Composr. The member and usergroup IDs referenced by Composr would lose their association. Check the "Importing data into Composr" tutorial for more information on this.

Question	What is Conversr and why is it recommended?
Answer	Conversr is Composr's built-in forum system. It offers seamless integration, allowing you to use Comcode for forum posts, a unified Admin Zone, shared themes and templates, and innovative features like Private Topics and in-post whispers. Using a third-party forum can be clunky and may lead to maintenance headaches.

Question	What forum drivers does Composr support?
Answer	Composr supports several forum drivers, including Invision Board, phpBB, myBB, vBulletin, Burning Board, and Simple Machine Forum. If your forum is not listed, professional developers can add support. Composr also provides converters for migrating from these forums to its own forum system, Conversr.

Question	What are the web server requirements for running Composr?
Answer	Composr is compatible with Apache and IIS servers. For Apache: Enable mod_rewrite for URL Schemes or URL Redirects. Ensure AllowOverride All or at least AllowOverride Options FileInfo Limit is set in the server configuration. Recommended modules for optimal performance include mod_headers, mod_setenvif, mod_env, mod_deflate, and mod_filter. For IIS: Don't disable default Feature Delegation for settings changed in the bundled web.config file. Install the URL Rewrite module, essential for URL Schemes, URL Redirects, and basic security. Configure IIS for additional mime-types if needed, as it doesn't serve unrecognized file types by default.

Question	What are the PHP requirements for running Composr?
Answer	Composr requires PHP 7.2 or higher, but versions not officially supported by PHP developers are discouraged. The maximum tested version is PHP 8.3. Required PHP extensions: GD2 (gd) with PNG and JPEG support MySQL extension (mysqli or pdo_mysql) XML extension (xml) Multibyte String (mbstring) cURL extension (curl) JSON support (usually available by default) Sodium (libsodium) ZIP extension (zip) if ZIP file support is needed Additional recommendations: posix extension for permission checks zlib extension for faster upgrades, compressed backups, and page compression ctype extension for slightly faster performance IMAP extension (imap) for managing newsletter bounces OpenSSL extension (openssl) for encrypted CPFs, DKIM, and SSL certificate expiry checks Pspell (pspell) or Enchant (enchant) extensions for spell checking Ensure the following PHP settings are configured: File upload size limit of at least 5MB (or higher as needed) Maximum execution time of at least 30 seconds Memory limit of at least 128MB The installer will warn you if any critical functions have been disabled via disable_functions or other PHP modifications. Avoid web hosts that heavily restrict standard PHP functionality.

Question	How do I uninstall Composr?
Answer	To uninstall Composr, access the uninstall.php file in your web browser, enter your administrator password, and follow the prompts to remove the database data. Afterward, you can safely delete the Composr installation directory.

Question	What are the recommended web hosting options for Composr?
Answer	Choosing a web host is crucial. Avoid the cheapest options and look for hosts with recent positive reviews and minimal credible complaints. Ensure they meet Composr's requirements, including adequate disk space, no restrictive file size limits, and support for required PHP extensions. Composr is compatible with various hosting control panels like Plesk and cPanel, and works on Windows, Linux, or Mac OS servers.

Question	Can I install Composr on a Windows desktop?
Answer	Yes, you can install Composr on a Windows desktop using software packages like WampServer, XAMPP, EasyPHP, or ampps for simplified setup. Alternatively, you can manually install Apache, PHP, and MySQL, following the instructions provided in the respective documentation. Remember to configure file permissions appropriately and ensure the webserver isn't accessible from outside your network.

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