This is just a placeholder site for Composr CMS 11 beta. It will become the new homesite once version 11 reaches stable. For the current v10 homesite, click here. Please also use the v10 tracker to report v11 issues.

Contributors: A-Z Index

A

Name	Photograph	Title / Role	Contributions / Notes
Allen Ellis		Founder	Original designer for ocPortal Also conceived and coded the Theme Wizard and Point Store Son of one of the early inventors of Internet protocols (Usenet, aka Internet newsgroups) Token non-brit	View

C

Name	Photograph	Title / Role	Contributions / Notes
Chris Graham		Founder	Original developer of ocPortal, former lead developer of Composr CMS Masters degree in Computer Science from The University Of Sheffield Undertaken work for over 15 FTSE-100 companies, as well as many small and mid-sized organisations. Includes a number of banks and major brands.	View
Chris Warburton		developer for ocProducts	Made some key contributions to ocPortal	View

H

Name	Photograph	Title / Role	Contributions / Notes
Haydn Maidment		project manager for ocProducts	None available	View

J

Name	Photograph	Title / Role	Contributions / Notes
Jim Davidson		contributor	written many tutorials via Arvixe	View

P

Name	Photograph	Title / Role	Contributions / Notes
Patrick Schmalstig		Lead Developer	Joined Chris Graham behind the scenes in the development of Composr CMS in 2016. Took on the lead developer role in 2023 when Chris Graham stepped back to attend to his new lifestyle changes. Spearheaded the development of Composr CMS v11 and the new website, Composr.app. Formed the company PDStig, LLC to take on professional support and development for Composr CMS users especially after the discontinuation of ocProducts, Ltd.	View
Philip Withnall		Early Developer	Coded the chatroom, blogging support, the analytics system, and OcCLE (now Commandr) Masters Degree in Computer Science degree from The University Of Cambridge Other work has included helping out with Firefox, and ongoing work on GNOME	View

R

Name	Photograph	Title / Role	Contributions / Notes
Robert Goacher		Founder	Ran some of the early websites where ocPortal came from Technically the original developer of ocPortal, in that he wrote the first few lines of code Heavily involved in the feature design process Hosted some of our early meet-ups	View

S

Name	Photograph	Title / Role	Contributions / Notes
Steve Jarvis		project manager for ocProducts	Wrote many tutorials via Arvixe	View

Newest 10 Entries

Question	Can I integrate a dedicated issue management system with Composr?
Answer	While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.

Question	How can I restrict access to the support system to specific users?
Answer	Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.

Question	What are Post Templates and how are they beneficial for support?
Answer	Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by: Providing quick responses to common questions. Ensuring consistency in staff responses. Saving time and effort for staff. Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates.

Question	How does Composr handle email integration for support?
Answer	Composr can integrate with email for ticket management, assuming certain requirements are met: PHP IMAP extension installed. Functional PHP mail command (local SMTP server or configured Windows SMTP settings). Active system scheduler (Cron). With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.

Question	How can I categorize and prioritize support requests?
Answer	Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.

Question	What are the advantages of using the Support Ticket system over the Discussion Forums?
Answer	While both systems can be used for support, the Support Ticket system provides advantages like: Separating replies into individual tickets. Ticket assignment to specific staff members. Tracking who has read a ticket. Private replies between staff members. Filtering tickets by type. Automatic ticket creation, unlike manually creating forum topics. Conflict detection when multiple staff are working on the same ticket. Real-time alerts and display updates upon ticket replies.

Question	How can Composr be used as a support desk tool?
Answer	Composr offers three main systems for providing online support: 1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support. 2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities. 3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.

Question	How can I access the raw data behind the statistics graphs?
Answer	Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.

Question	How are time zones handled in Composr statistics?
Answer	All times in Composr statistics are displayed according to the configured website time zone, regardless of visitor or user account time zones. While this is a limitation due to pre-computation, some graphs displaying hourly stats and country filtering offer insights into local times for manual analysis.

Question	What are the limitations of pre-computed statistics in Composr?
Answer	Pre-computed statistics introduce certain limitations: Filtering constraints: Limits filtering options to those incorporated in the data structure. Historical data limitation: To maintain site stability, statistics older than 31 days aren't pre-processed. This may lead to data gaps if the system scheduler malfunctions or statistical data is manually deleted.

Top 10 Entries

Question	Can I move a Wiki+ page?
Answer	Technically, Wiki+ pages cannot be moved because they don't have a fixed location within the network structure. Creating child links forms a path, not a strict hierarchy. However, you can manipulate the breadcrumbs by ensuring only one path leads to a page.

Question	Can I track changes made to Wiki+ pages?
Answer	Yes, Wiki+ includes a revision history feature accessible through the page edit screen. This feature allows you to view a log of edits, see changes highlighted in tooltips, and revert to previous versions of a page as needed.

Question	How can I view the complete tree structure of my Wiki+?
Answer	You can access a view of the complete Wiki+ tree structure through the designated option in the admin panel. However, it's important to note that this view will reflect guest access permissions. Some pages may be hidden if they are restricted to specific user groups.

Question	What moderation tools are available in Wiki+?
Answer	Wiki+ offers several features to help you moderate user contributions and maintain the quality of information: Email Notifications: When a new post is submitted, an email notification is sent to the designated staff address, alerting you to new contributions. Permissions Control: You can configure permissions to determine whether regular users can create new pages or only contribute through posts. Page History: The revision history feature allows you to track edits made to pages and revert to previous versions if necessary. Composr Moderation Tools: Wiki+ integrates with Composr's site-wide moderation features, providing additional tools for monitoring and managing user contributions.

Question	Can users contribute content to Wiki+?
Answer	Yes, users can contribute content to Wiki+ through posts. When the "Show posts" option is enabled for a page, users can add their insights and information as posts below the main page content.

Question	What are orphaned pages and how should I handle them?
Answer	Orphaned pages are pages that exist within the Wiki+ database but are not linked to the main tree structure. These pages are not accessible through the tree navigation but can still be reached through direct links or cross-linking. Orphaned pages are not necessarily problematic. They can be intentional if you prefer to link pages using the wiki-style syntax instead of a rigid tree hierarchy. You have the flexibility to choose the linking method that best suits your content organization.

Question	How can I create and organize pages in Wiki+?
Answer	Pages in Wiki+ can be created in several ways: Referencing them in the child-list of an existing page. Using the special Comcode syntax [[pagename]] to create inline links, which automatically generates new pages when accessed. Utilizing the "Edit tree" button visible on Wiki+ pages to add child pages directly. The tree structure can be easily manipulated through the same interface, allowing you to arrange pages in a hierarchy that suits your needs.

Question	How does Wiki+ differ from a regular wiki?
Answer	While Wiki+ shares similarities with traditional wikis, it provides two key distinctions: Optional Post Contributions: Wiki+ allows users to contribute short snippets of information (posts) directly on pages, enriching the content without formally editing the page itself. This feature is optional and can be enabled or disabled as needed. Optional Tree Structure: Unlike standard wikis that rely solely on cross-linking, Composr's Wiki+ offers the flexibility of organizing pages within a hierarchical tree structure. This structure can be used in conjunction with or as an alternative to cross-linking.

Question	What is Wiki+?
Answer	Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.

Question	Are there other Composr features helpful for support?
Answer	Yes, features like: Staff-only replies in the Support Ticket system enable private communication among support staff. Notifications for new tickets, replies, or feedback ensure timely responses. Blocks like main_contact_us provide a simplified front-end for ticket creation. Forum moderation tools help manage support discussions effectively.

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