5000: Points for tracker issues - Composr CMS feature tracker

ID	Project	Category	View Status	Date Submitted	Last Update

5000	Composr non-bundled addons	General / Uncategorised	public	2022-10-30 15:47	2022-11-20 03:01

Reporter	Chris Graham	Assigned To	Guest
Priority	normal	Severity	feature
Status	new	Resolution	open

Summary	5000: Points for tracker issues
Description	Look for new tracker issues, and comments, and assign points based on configured settings. New issues should garner a decent number of points (according to default configuration), a lot more than a forum topic. This is to incentivize correct use of the tracker.
Tags	AutonomousOrganisation, Roadmap: Over the horizon
Attach Tags	(Separate by ",")

Time estimation (hours)	3
Sponsorship open

Date Added	Member	Amount Sponsored

Chris Graham 2022-10-30 15:54 administrator ~7610	Patrick and I were discussing a regular problem that I have - I get more people coming to me (or ocProducts) directly to make requests and report bugs, than using the tracker. For example, I get Twitter DMs, I get private topics, I get emails, I get Skype messages (until I have to block someone for regularly interrupting my workflow), and so on. It's not sustainable for me to be the locus of all activity, but at the same time I don't want to lose important engagement by pushing people away or ignoring people. We decided this behaviour is probably for one of the following reasons... 1) People can be shy about posting in public 2) People have actual confidential information that is a part of a discussion (and don't want to take the time to separate that out) 3) A lot of people prefer to engage with individuals than systems, as they prefer or are used to, the personal touch 4) ... or they specifically find particular systems intimidating (hence 4999) 5) It's simply quick and easy to talk to someone you already have a relationship with directly 6) People don't know the correct process and don't want to take the time to read the guidance (and the guidance is necessarily either too brief to be accurate and helpful or too long to read) Patrick's solution (which I like) is this issue - incentivising people to use the tracker. Plus I can directly tell people, "if you post on the tracker you'll get lots of points for it" as a simple way to quickly reply to people.

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Date Modified	Username	Field	Change
2022-10-30 15:47	Chris Graham	New Issue
2022-10-30 15:47	Chris Graham	Status	Not Assigned => Assigned
2022-10-30 15:47	Chris Graham	Assigned To	=> user4172
2022-10-30 15:47	Chris Graham	Tag Attached: Roadmap: v11
2022-10-30 15:47	Chris Graham	Tag Attached: AutonomousOrganisation
2022-10-30 15:47	Chris Graham	Relationship added	related to 4772
2022-10-30 15:54	Chris Graham	Note Added: 0007610
2022-11-20 03:00	Chris Graham	Tag Detached: Roadmap: v11
2022-11-20 03:00	Chris Graham	Tag Attached: Roadmap: v12
2022-11-20 03:01	Chris Graham	Assigned To	user4172 =>
2022-11-20 03:01	Chris Graham	Status	Assigned => Not Assigned
2023-02-26 18:29	Chris Graham	Category	General => General / Uncategorised
2024-03-26 00:58	PDStig	Tag Renamed	Roadmap: v12 => Roadmap: Over the horizon