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IDProjectCategoryView StatusLast Update
1683ComposrGeneral / Uncategorisedpublic2014-08-30 06:04
ReporterGuest Assigned ToGuest  
PrioritynormalSeverityfeature 
Status resolvedResolutionfixed 
Summary1683: Userprofile editing won't work
DescriptionHello,
since the last Update 9.0.14 i can't edit any Userprofile.
I can't see the table with the content.I always get a red rectangle.
Steps To ReproduceNot necessary, it's always.
TagsNo tags attached.
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Attached Files
Userprofile editing.JPG (28,503 bytes)   
Userprofile editing.JPG (28,503 bytes)   
Java Error.jpg (83,531 bytes)   
Java Error.jpg (83,531 bytes)   
Java Error 2.PNG (11,724 bytes)   
Java Error 2.PNG (11,724 bytes)   
Time estimation (hours)1
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Chris Graham

2014-08-29 11:02

administrator   ~2246

Do any errors show in your browser's Javascript console? If so, what precise errors?

What does the browser network activity debug tab show exactly? For example, looking at the HTTP request opened when you click the tab may show an error message in there, a hung request, or no request at all.

Or, where can we go to reproduce the problem on your server if you're not show how to do the above?
(you didn't post a URL)

This is almost certainly a configuration/server issue, as there have been no other reports regarding an issue such as the above. For example, perhaps some server permissions were changed during upgrade.

Chris Graham

2014-08-29 15:22

administrator   ~2247

Hello,

We received your email response through with a screenshot of the Javascript error. Thank you, this helps a lot.

Please reply direct on the tracker though, as email replies will just go through to a single person.

It looks like it could be a problem just affecting Internet Explorer. I am going to run some tests soon.

Chris Graham

2014-08-29 16:15

administrator   ~2248

Automated response: Provide stronger XML parsing fallback on AJAX, for IE

If there is some kind of XHTML error, perhaps caused by a server-side failure, Composr is supposed to revert to HTML rendering. However IE throws a fatal error, unlike other browsers. This hotfix will workaround that.

Chris Graham

2014-08-29 16:15

administrator   ~2249

Fixed in git commit ac4f929 (https://github.com/chrisgraham/Composr/commit/ac4f929 - link will become active once code pushed)

A hotfix (a TAR of files to upload) have been uploaded to this issue. These files are made to the latest intra-version state (i.e. may roll in earlier fixes too if made to the same files) - so only upload files newer than what you have already. Always take backups of files you are replacing or keep a copy of the manual installer for your version, and only apply fixes you need. These hotfixes are not necessarily reliable or well supported. Not sure how to extract TAR files to your Windows computer? Try 7-zip (http://www.7-zip.org/).

Chris Graham

2014-08-29 16:17

administrator   ~2250

I suspect the above hotfix will only result in you now seeing an error message stating your true problem.

I was not able to reproduce, except when I intentionally corrupted the HTML for the edit tab. I therefore made a hotfix that handles corrupt HTML.

If you get to see a true error message now and it is not a cause that you can pin down to a configuration issue on your end, please open a separate ticket.

Issue History

Date Modified Username Field Change
2023-02-26 18:29 Chris Graham Category General => General / Uncategorised