We apologize for the instability of composr.app and appreciate your patience. We are working on the statistics addon and trying to find an optimal way to store and render data. Unfortunately, we have yet to find a solution that can handle the traffic (and therefore, tens of millions of statistical records) of composr.app. We're working hard on one.
"If email integration is not enabled, perhaps Composr can generate a password" - I don't agree with this bit. You might as well just deny guest ticket access and make them sign up, same effect, less complexity and code.
Less complexity but more frustration for the user experience in my opinion. Not everyone would want to have to create an account just to communicate about a support issue. In fact, that may scare people away, leaving website staff (of websites that do not generally require account sign-up) without email integration the issue of guests not reporting site problems because of being forced to sign up.
Ok, I agree actually, because I can see how it ties in with the email integration -- which may have to be from a guest if the email integration is used and we can't get a bind.
"If email integration is not enabled, perhaps Composr can generate a password" - I don't agree with this bit. You might as well just deny guest ticket access and make them sign up, same effect, less complexity and code.