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Composr CMS: Content management meets social media

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Question	How do I handle taxes in Composr?
Answer	Composr offers flexible tax handling: TaxJar integration: Supports international taxation for many countries. TaxCloud integration: Supports complex USA taxation, including destination-based rules. EU digital goods tax: Handles EU-specific regulations for digital products. Custom tax rates: Define your own percentage-based tax rates. Tax hooks: Developers can extend tax functionality and implement additional tax providers.

Question	What are the different types of products in Composr?
Answer	Composr offers various "products," which are broader than typical eCommerce products. They include: Usergroup subscriptions: Offer access to specific usergroups with recurring payments. Catalogue items: Physical or digital goods sold through the shopping cart and a special "products" catalogue. Orders: Collections of products purchased together. E-mail addresses: Sell personalized email addresses on your domain. Topic pinning: Allow users to pay to pin forum topics. Name highlighting: Offer highlighted usernames on the forum. Banners: Sell banner advertising space. Custom products: Define and sell any product or service you wish. Permission products: Sell access to specific permissions, such as download categories. Gambling: Allow users to wager points. Work: Represent invoiced services. Non-purchasable products: For accounting purposes (interest, tax, wages, other).

Question	How do I set up PayPal in Composr?
Answer	Sign up for a PayPal Business Account. Enable "Auto Return" in PayPal and set the return URL to `http://yourbaseurl/index.php?page=purchase` Enable "Payment data transfer" in PayPal and copy the data transfer identifier for Composr. In Composr, go to Admin Zone > Setup > Configuration > eCommerce options > Payment gateway (PayPal-specific). Paste the data transfer identifier and save.

Question	What payment gateways does Composr support?
Answer	Composr supports PayPal, CCBill, and Authorize.Net for processing payments. While Composr could be extended to support other gateways, doing so may require professional development and customization.

Question	What are the limitations for uploading large files?
Answer	32-bit PHP build: Files larger than 2GB are not supported. 64-bit PHP build: Files larger than 2GB are supported, but the file size will not be displayed. For very large files, it's recommended to upload them manually and provide the URL instead of directly uploading them through the web form.

Question	Can users search for specific downloads?
Answer	Yes, the unified Composr search system allows users to find downloads based on keywords. This includes searching within download titles and descriptions, as well as within the content of certain file types like PDFs, text files, and even some binary formats (providing they are not too large in size).

Question	Can I add images to my downloads?
Answer	Yes, Composr automatically creates a gallery for each download (if the galleries addon is enabled). You can easily add images directly after creating the download or through the download-view screen. The download gallery is displayed within the download-view screen itself.

Question	Are there security features to protect downloaded files?
Answer	Yes, Composr includes security measures to protect downloads. Protection from hackers: Uploaded files are stored with obscured filenames, preventing direct access and bypassing of the download system. Additionally, an anti-leech feature (when enabled) prevents direct download links from being shared on other websites (this is done by requiring a session ID which is validated against the person / device accessing it and only provided when Composr presents the download links to you on the site). Basic security: Composr will not let anyone upload dangerous scripts (such as PHP files) which can be executed. Rootkit detection: The rootkit detection tool under `yourbaseurl/rootkit_detection.php` can help scan files for shell scripts and backdoors. Composr's Health Check can also do this regularly. Note this only offers very basic detection and will not work for obfuscated backdoors (you should use antivirus to scan for those). It is the responsibility of webmasters to run antivirus on their site to regularly scan files uploaded to it. Composr does not include antivirus software or virus scanning.

Question	Where are download galleries located, and can I move them?
Answer	By default, download galleries (to contain screenshots of a download) are placed under the root gallery. You can move them to a different gallery for better organization. Here's how: Create a new container gallery (e.g., with codename "downloads"). Change the "Create download galleries under" configuration option to your new gallery's codename. Use Commandr to move existing galleries to the new location.

Question	Can I sell downloads on my Composr site?
Answer	Yes, the download system integrates with the points system, allowing you to charge for downloads. This is particularly useful for communities where members create and share content, like game modifications. You can set prices for downloads and creators earn points when users purchase them. Additionally, you can create a subscription-based system by requiring points for downloads, which users can purchase via methods like PayPal.

Top 10 Entries

Question	Can I integrate a dedicated issue management system with Composr?
Answer	While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.

Question	How can I restrict access to the support system to specific users?
Answer	Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.

Question	What are Post Templates and how are they beneficial for support?
Answer	Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by: Providing quick responses to common questions. Ensuring consistency in staff responses. Saving time and effort for staff. Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates.

Question	How does Composr handle email integration for support?
Answer	Composr can integrate with email for ticket management, assuming certain requirements are met: PHP IMAP extension installed. Functional PHP mail command (local SMTP server or configured Windows SMTP settings). Active system scheduler (Cron). With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.

Question	How can I categorize and prioritize support requests?
Answer	Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.

Question	What are the advantages of using the Support Ticket system over the Discussion Forums?
Answer	While both systems can be used for support, the Support Ticket system provides advantages like: Separating replies into individual tickets. Ticket assignment to specific staff members. Tracking who has read a ticket. Private replies between staff members. Filtering tickets by type. Automatic ticket creation, unlike manually creating forum topics. Conflict detection when multiple staff are working on the same ticket. Real-time alerts and display updates upon ticket replies.

Question	How can Composr be used as a support desk tool?
Answer	Composr offers three main systems for providing online support: 1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support. 2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities. 3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.

Question	How can I access the raw data behind the statistics graphs?
Answer	Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.

Question	How are time zones handled in Composr statistics?
Answer	All times in Composr statistics are displayed according to the configured website time zone, regardless of visitor or user account time zones. While this is a limitation due to pre-computation, some graphs displaying hourly stats and country filtering offer insights into local times for manual analysis.

Question	What are the limitations of pre-computed statistics in Composr?
Answer	Pre-computed statistics introduce certain limitations: Filtering constraints: Limits filtering options to those incorporated in the data structure. Historical data limitation: To maintain site stability, statistics older than 31 days aren't pre-processed. This may lead to data gaps if the system scheduler malfunctions or statistical data is manually deleted.

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