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Composr CMS: Content management meets social media

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Question	What special features does Composr's Conversr offer compared to other forum software?
Answer	Advanced Polls: Blind polls, forcing or setting of default options, and point-weighting. Private Topics: More sophisticated than traditional private messages. Forum Introduction Questions: A flexible way to control access and encourage engagement (e.g. forum-specific rules or forum passwords). Cascading Topics: Pinned topics that appear in multiple forums. Integrated Moderation: Streamlined moderation tools within the forum interface.

Question	How do topic polls work?
Answer	Topic polls are a powerful tool for gauging opinion within discussions. You can: Control Result Visibility: Choose whether results are visible before voting. Require Topic Reply: Force users to reply to the topic before voting. Show Voter Identities: Optionally display which members voted for each option. Allow Vote Revocation: Let voters change their vote while the poll is open. Set Voting Close Time: Define a specific date or time for the poll to close. Restrict Selections: Limit the number of options voters can choose. Allow Guest Voting: Enable voting for unregistered users. Weight Votes by Points: Give more influential members greater voting power (requires the points addon).

Question	What are the different types of posts in Composr forums?
Answer	Regular Posts: Standard posts made by members within a topic. Quick Replies: Shorter replies made directly from the topic view. Anonymous Posts: Members can choose to post anonymously, appearing as a guest. Staff can track the actual user if needed. Emphasised posts: Posts made by staff (or marked by staff) which are highlighted to draw attention as they are important. Whispers: Private messages embedded within public topics, allowing for side conversations. Private Topic Posts: Private messages sent between specific members (e.g. an on-site "inbox").

Question	Can I integrate email with my forums (mailing list)?
Answer	Yes, you can enable email integration for each forum individually. This allows members to post and receive updates via email. Requirements: PHP IMAP extension installed System scheduler (Cron) running IMAP-compatible mail server Recommended: Mail server enforces SPF and DKIM for email validation Mail server limits email size to prevent abuse System scheduler runs frequently (e.g., every minute) so members get prompt updates

Question	How do I organize my forums effectively?
Answer	Structure: Composr's forums follow a hierarchical structure. You can create forum groupings, forums, and sub-forums (and sub-sub-forums etc) in that order of hierarchy. Strategies: Avoid creating too many forums, which can dilute activity. Start with a few well-defined forums and expand as needed. Permissions: Use Composr's permission system to control access to forums and features. For example, you can create private staff forums.

Question	How can I keep track of activity in busy forums?
Answer	Composr provides several tools to help you stay up-to-date with forum activity: Virtual Forums: Special forums like "Posts since last visit" and "Topics with unread posts" provide filtered views of recent activity. Read Status: Topics with unread posts are displayed in bold with a jump-to-first-unread link. You can manually mark topics or entire forums as read or unread. Notifications: You can enable email notifications for specific topics or forums, either manually or automatically based on your activity.

Question	What security measures should I consider for local payments?
Answer	While Composr supports local payments (Authorize.Net), it requires high PCI compliance. Ensure you adhere to the PCI Data Security Standard (PCI DSS) guidelines, including secure coding practices, firewalls, intrusion detection systems, regular security audits, and staff screening.

Question	How can I audit my eCommerce activity in Composr?
Answer	Composr provides tools for monitoring your eCommerce activities: Sales list management: Cancel purchases, view sales history, and manage refunds (Admin Zone > Audit > eCommerce > Sales list management). Charts: Generate profit/loss accounts and cash flow diagrams for specific periods (Admin Zone > Audit > eCommerce, and Admin Zone > Audit > Site statistics). Manual transactions: Record transactions outside of Composr for accurate accounting (Admin Zone > Audit > eCommerce > Manual transaction).

Question	How do I manage refunds in Composr?
Answer	Monetary payments: Issue refunds through your payment gateway. Point payments: Manually refund points through the points system. Cancellations: Cancel purchases in the Admin Zone to allow repurchasing. Remember to manually undo any associated actions (e.g., removing name highlighting).

Question	What are the shipping options in Composr?
Answer	You can handle shipping costs in three ways: Flat rate per order: Configure a fixed shipping cost for all orders. Weight-based calculation: Define shipping costs based on the order's total weight. Shippo integration: Get real-time shipping quotes from various carriers based on weight, dimensions, and destination.

Top 10 Entries

Question	Can I move a Wiki+ page?
Answer	Technically, Wiki+ pages cannot be moved because they don't have a fixed location within the network structure. Creating child links forms a path, not a strict hierarchy. However, you can manipulate the breadcrumbs by ensuring only one path leads to a page.

Question	Can I track changes made to Wiki+ pages?
Answer	Yes, Wiki+ includes a revision history feature accessible through the page edit screen. This feature allows you to view a log of edits, see changes highlighted in tooltips, and revert to previous versions of a page as needed.

Question	How can I view the complete tree structure of my Wiki+?
Answer	You can access a view of the complete Wiki+ tree structure through the designated option in the admin panel. However, it's important to note that this view will reflect guest access permissions. Some pages may be hidden if they are restricted to specific user groups.

Question	What moderation tools are available in Wiki+?
Answer	Wiki+ offers several features to help you moderate user contributions and maintain the quality of information: Email Notifications: When a new post is submitted, an email notification is sent to the designated staff address, alerting you to new contributions. Permissions Control: You can configure permissions to determine whether regular users can create new pages or only contribute through posts. Page History: The revision history feature allows you to track edits made to pages and revert to previous versions if necessary. Composr Moderation Tools: Wiki+ integrates with Composr's site-wide moderation features, providing additional tools for monitoring and managing user contributions.

Question	Can users contribute content to Wiki+?
Answer	Yes, users can contribute content to Wiki+ through posts. When the "Show posts" option is enabled for a page, users can add their insights and information as posts below the main page content.

Question	What are orphaned pages and how should I handle them?
Answer	Orphaned pages are pages that exist within the Wiki+ database but are not linked to the main tree structure. These pages are not accessible through the tree navigation but can still be reached through direct links or cross-linking. Orphaned pages are not necessarily problematic. They can be intentional if you prefer to link pages using the wiki-style syntax instead of a rigid tree hierarchy. You have the flexibility to choose the linking method that best suits your content organization.

Question	How can I create and organize pages in Wiki+?
Answer	Pages in Wiki+ can be created in several ways: Referencing them in the child-list of an existing page. Using the special Comcode syntax [[pagename]] to create inline links, which automatically generates new pages when accessed. Utilizing the "Edit tree" button visible on Wiki+ pages to add child pages directly. The tree structure can be easily manipulated through the same interface, allowing you to arrange pages in a hierarchy that suits your needs.

Question	How does Wiki+ differ from a regular wiki?
Answer	While Wiki+ shares similarities with traditional wikis, it provides two key distinctions: Optional Post Contributions: Wiki+ allows users to contribute short snippets of information (posts) directly on pages, enriching the content without formally editing the page itself. This feature is optional and can be enabled or disabled as needed. Optional Tree Structure: Unlike standard wikis that rely solely on cross-linking, Composr's Wiki+ offers the flexibility of organizing pages within a hierarchical tree structure. This structure can be used in conjunction with or as an alternative to cross-linking.

Question	What is Wiki+?
Answer	Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.

Question	Are there other Composr features helpful for support?
Answer	Yes, features like: Staff-only replies in the Support Ticket system enable private communication among support staff. Notifications for new tickets, replies, or feedback ensure timely responses. Blocks like main_contact_us provide a simplified front-end for ticket creation. Forum moderation tools help manage support discussions effectively.

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