This is just a placeholder site for Composr CMS 11 beta. It will become the new homesite once version 11 reaches stable. For the current v10 homesite, click here. Please also use the v10 tracker to report v11 issues.
Can I integrate a dedicated issue management system with Composr?
Answer
While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.
How can I restrict access to the support system to specific users?
Answer
Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests.
You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.
How does Composr handle email integration for support?
Answer
Composr can integrate with email for ticket management, assuming certain requirements are met:
PHP IMAP extension installed.
Functional PHP mail command (local SMTP server or configured Windows SMTP settings).
Active system scheduler (Cron).
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.
How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
All times in Composr statistics are displayed according to the configured website time zone, regardless of visitor or user account time zones. While this is a limitation due to pre-computation, some graphs displaying hourly stats and country filtering offer insights into local times for manual analysis.
What are the limitations of pre-computed statistics in Composr?
Answer
Pre-computed statistics introduce certain limitations:
Filtering constraints: Limits filtering options to those incorporated in the data structure.
Historical data limitation: To maintain site stability, statistics older than 31 days aren't pre-processed. This may lead to data gaps if the system scheduler malfunctions or statistical data is manually deleted.
How can members edit their profiles and account settings?
Answer
Members can edit their profiles and account settings through the "Edit" tab on their profile page. They can change their password, update personal information, manage their avatar and signature, and adjust their privacy settings. Administrators have access to additional options for managing member accounts.
Welcome Emails are a series of automated emails sent to new members on a predefined schedule. They can be used to introduce the website's features, encourage engagement, and provide helpful information. Website administrators can customize the content and schedule of these emails.
How can I enhance or enforce the security of member passwords?
Answer
Composr offers several features to improve password security:
Password Strength Setting: Administrators can set a minimum password strength requirement, forcing members to choose stronger passwords. Password strengths are calculated on a scale of 1-10 using algorithms that take into account letters (including case), numbers, symbols, repeat characters, use of dictionary words, and use of usernames / dates of birth / e-mail addresses.
Forced Password Resets: Administrators can force specific members or all members to change their passwords upon next login, enhancing security in case of potential breaches.
Expiring passwords: Administrators can require members to change their password after so many days.
Encrypted CPFs: If the server has the OpenSSL PHP extension installed, specific CPFs (such as ones containing other passwords) can be encrypted to protect sensitive member data in case of a server compromise.
Yes, Composr allows you to import and export member data using CSV spreadsheet files. This is useful for transferring member information between different systems, performing bulk updates, or creating backups. The export feature provides various filtering options, and the import feature supports adding new members and updating existing ones.
Go to Admin Zone > Security > Members > Export members.
Usergroups are a way to categorize members and assign them specific permissions and privileges. Each member can belong to one or more usergroups, and the permissions granted by those usergroups determine what actions they can perform on the website. Website administrators can create and manage usergroups, define their permissions, and assign members to them. They can also assign leaders who then have permission to manage the members of that specific usergroup.
What are Custom Profile Fields (CPFs) and how are they used?
Answer
CPFs allow website administrators to collect additional information from members beyond the basic profile fields. These fields can be customized to fit the specific needs of the website, such as collecting job roles, hobbies, or interests. CPFs can be used to:
Enforce specific requirements for membership (e.g., job role in a company forum).
Categorize members based on their interests or affiliations (e.g., football players in a school forum).
Display additional information on member profiles and forum posts.
Regular Registration: Users can click on "join" links, agree to your rules, and fill out a registration form. They will then receive an activation email to confirm their email address (if enabled).
Invites: You can restrict joining to invite-only. Existing members can send invites, and only those who receive an invite can register.
Manual Addition: Administrators can manually create member accounts through the Admin Zone. This is useful for pre-joining members or handling issues with the regular registration process.
Other Methods: Composr also supports automatic member joining through LDAP and HTTP authentication.
The Composr Member System is the system used by the Conversr forum software to manage user accounts and information. This includes usernames, passwords, profile information, and usergroups. It also handles user registration, login, and account management. For websites not using Conversr, the member system of the third-party forum software would be used.
Yes, Composr supports creating podcasts from galleries. The podcast URL follows this format: http://yourbaseurl/backend.php?mode=galleries&select=galleryname&type=rss&itunes=1. Replace yourbaseurl and galleryname accordingly. This URL can be used to subscribe to the podcast in iTunes or other podcast applications.
