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Composr CMS: Content management meets social mediaComposr CMS: Content management…

Composr CMS: Content management meets social media

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PDStig, LLC

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Question	Can I integrate a dedicated issue management system with Composr?
Answer	While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.

Question	How can I restrict access to the support system to specific users?
Answer	Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.

Question	What are Post Templates and how are they beneficial for support?
Answer	Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by: Providing quick responses to common questions. Ensuring consistency in staff responses. Saving time and effort for staff. Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates.

Question	How does Composr handle email integration for support?
Answer	Composr can integrate with email for ticket management, assuming certain requirements are met: PHP IMAP extension installed. Functional PHP mail command (local SMTP server or configured Windows SMTP settings). Active system scheduler (Cron). With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.

Question	How can I categorize and prioritize support requests?
Answer	Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.

Question	What are the advantages of using the Support Ticket system over the Discussion Forums?
Answer	While both systems can be used for support, the Support Ticket system provides advantages like: Separating replies into individual tickets. Ticket assignment to specific staff members. Tracking who has read a ticket. Private replies between staff members. Filtering tickets by type. Automatic ticket creation, unlike manually creating forum topics. Conflict detection when multiple staff are working on the same ticket. Real-time alerts and display updates upon ticket replies.

Question	How can Composr be used as a support desk tool?
Answer	Composr offers three main systems for providing online support: 1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support. 2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities. 3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.

Question	How can I access the raw data behind the statistics graphs?
Answer	Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.

Question	How are time zones handled in Composr statistics?
Answer	All times in Composr statistics are displayed according to the configured website time zone, regardless of visitor or user account time zones. While this is a limitation due to pre-computation, some graphs displaying hourly stats and country filtering offer insights into local times for manual analysis.

Question	What are the limitations of pre-computed statistics in Composr?
Answer	Pre-computed statistics introduce certain limitations: Filtering constraints: Limits filtering options to those incorporated in the data structure. Historical data limitation: To maintain site stability, statistics older than 31 days aren't pre-processed. This may lead to data gaps if the system scheduler malfunctions or statistical data is manually deleted.

Top 10 Entries

Question	How can I control who can view specific pages or categories?
Answer	You can manage access control for zones, pages, and categories primarily through the Permissions Tree Editor (Admin Zone > Security > Permissions Tree Editor). This tool provides a central location to set view permissions for different usergroups. You can also edit individual zone and category permissions through their respective editing interfaces, but the Permissions Tree Editor offers a more streamlined and efficient approach.

Question	What is the difference between access permissions and privileges in Composr?
Answer	Access permissions control whether members of a certain usergroup can view specific areas of your site, such as zones, pages, and categories. A member only needs one of their usergroups to have access permission to view the content. But permissions work on a deny-first policy; if one of the permissions applicable to viewing something is denied for a usergroup, then the whole thing is denied for that usergroup (e.g. even if a download itself grants access, access will be denied if its category denies access). Privileges, on the other hand, dictate what actions a usergroup is allowed to perform across the website, like using advanced Comcode or bypassing the word filter.

Question	How can I change the news archive display to show summaries instead of just headlines?
Answer	By default, the news archive screen shows only headlines. To display summaries like the news block, add :inline=1 to the page-link. For example, if your news archive page-link is site:news, modify it to site:news:inline=1. This will show summaries instead of just the headlines in the archive view.

Question	What are Trackbacks and how do they work in Composr?
Answer	Trackbacks are a blogging feature that creates a link from an article on one blog to an article on another, acting as a citation mechanism. How Trackbacks Work: The original article includes a "trackback" link in its HTML. When another blogger writes an article referencing the original, their software uses the trackback link to inform the original site. Composr receives the trackback and displays a list of articles linking back to the original. To enable trackbacks, go to Admin Zone > Setup > Configuration > Feature options and check the "Trackbacks" option. You can then enable trackbacks for individual content items.

Question	How can I filter the news archive to show specific content?
Answer	The news system allows advanced filtering: Blog vs. Non-Blog Posts: Choose to display blog posts only, regular news posts only, or both. Category Filtering: Limit results to specific news categories. Double Filtering: Apply a second category filter for a two-level categorization system (useful for large sites). These filters are controlled through parameters passed to the news blocks and carried through navigation links. When viewing a news post, you can also filter by the categories associated with that post.

Question	How do I display external RSS feeds on my Composr website?
Answer	Composr offers two blocks for displaying RSS and Atom feeds in a news-like format: main_rss block: Suitable for main content areas side_rss block: Designed for sidebars and smaller spaces To add a block, use the Block Construction Assistant or insert the following Comcode into your page: `[block="http://example.com/feed.xml"]main_rss[/block]` `[block="http://example.com/feed.xml"]side_rss[/block]` Replace "http://example.com/feed.xml" with the actual feed URL. Important: Exercise caution when using external feeds. Ensure the source is trustworthy, as malicious feeds can contain harmful code.

Question	What are RSS/Atom feeds and how do they benefit my website?
Answer	Feeds, in formats like RSS and Atom, are XML files that syndicate your website content, making it accessible beyond your website. They can be viewed using feed reader applications (e.g., Feedly, Vienna) or integrated into other websites or web browsers. Composr supports both RSS and Atom for syndicating news and other content. While RSS is more common, Atom is a cleaner, standardized format. Both effectively share your content updates. Benefits: Wider audience reach: Your content becomes accessible to those using feed readers and aggregators. Content repurposing: Other websites can incorporate your feed, increasing visibility. Increased traffic: Users discovering your content in feeds may visit your website directly. Staying on top: Those who use your RSS feeds will see when you post new news articles.

Question	What are Personal Categories/Blogs in Composr? How do I create one?
Answer	Composr allows members of permitted usergroups to have their own personal news categories, also known as "blogs". These blogs appear as a tab on the member's profile (Conversr-only) and may also appear in the main news block depending on your configuration. To create a blog, a member simply adds a news post and selects their personal category. If the category doesn't exist, it will be automatically created upon submission. A dedicated "Blogs" CMS module (Admin Zone > Content > Blogs) is available if the "Separate blogs" configuration option is enabled. This simplified module focuses on blog posting and can be used to restrict members from submitting to general website news.

Question	What is "pinging" and how does it work in Composr?
Answer	In blogging, "pinging" is an automatic notification sent to blog search engines and other services when you publish a new post. Composr can automatically ping services defined in Admin Zone > Setup > Configuration > Feature options. These services then index your new article, making it searchable. A default ping service (`http://pingomatic.com/ping/?title=title&blogurl=url&rssurl=rss`) is pre-configured to relay your ping to numerous other services. You can customize the ping URL with these placeholders: title: The article title url: The article URL rss: The URL of your news RSS feed Pinging only occurs for news categories accessible to the public (guests).

Question	How do I schedule a news post to be published at a specific time?
Answer	Once you have enabled the system scheduler (requires the Composr calendar and commandr addons), an advanced scheduling option will appear when adding or editing news posts. By setting a future date and time, your post will remain unvalidated until the chosen time, at which point it will be automatically validated and published.

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